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Rochester Electronics is immediately hiring for a Customer Satisfaction Specialist!
At Rochester Electronics, we create an excellent employee experience focused on value, performance, motivation, recognition, and career growth. Many companies say their employees are their most important asset. At Rochester Electronics, we mean it! Our benefits include but are not limited to the following:
Outstanding low-cost medical, dental, vision, and prescription drug coverage, Rochester pays 92% of the premiums on behalf of its full-time employees
And so much more!
General Summary
This position is responsible for administering the Company’s customer satisfaction survey process, analyzing customer feedback, and generating reports on the customer experience. It monitors customer survey data relative to established KPIs (Key Performance Indicators) and communicates improvement opportunities to management. It facilitates Corrective Action Requests (CARS) with designated groups and tracks the status of corrective actions. It also assists with user testing for new CRM (Salesforce) processes and other miscellaneous projects to improve customer satisfaction.
Responsibilities
Qualifications
For the last 40 years, Rochester Electronics, in partnership with over 70 leading semiconductor manufacturers, has provided our valued customers with a continuous source of critical semiconductors. As an original manufacturer stocking distributor, Rochester has over 15 billion devices in stock encompassing more than 200,000-part numbers, providing the world’s most extensive range of end-of-life (EOL) and broadest range of active semiconductors. As a licensed semiconductor manufacturer, Rochester has manufactured over 20,000 device types. With over 12 billion die in stock, Rochester can manufacture over 70,000 device types.
Rochester Electronics is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, veteran status, or other characteristics protected by applicable law. Rochester Electronics is committed to a culturally diverse workforce.
Full Time
$44k-56k (estimate)
04/24/2024
05/07/2024
The job skills required for Customer Satisfaction Specialist include Customer Service, Quality Assurance, Written Communication, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Satisfaction Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Satisfaction Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Satisfaction Specialist positions, which can be used as a reference in future career path planning. As a Customer Satisfaction Specialist, it can be promoted into senior positions as a Retail Sales Staff that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Satisfaction Specialist. You can explore the career advancement for a Customer Satisfaction Specialist below and select your interested title to get hiring information.