• Must be 18 years of age with High School diploma or equivalent.
• Successful experience in floral operations (i.e., merchandising, ordering, inventorying, and pricing).
• Complete training in the floral operations.
• Ability to display initiative and work with limited supervision.
• Basic computer skills.
• Completed core requirements check list.
• Ability to work at multiple store locations as needed.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work at multiple store locations as needs and a scheduled based on the business needs of the stores.
• Authorized to work within the U.S.

• Provide an open door atmosphere conducive to high associate morale and excellent customer service. Achieve the highest associate morale in the industry by managing in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Commit to the “Golden Rule” and working with all associates to build a strong floral team.
• Promote the company image as a service-oriented operation where every associate will greet, assist, render efficient service and thank customers in a prompt, courteous, friendly, and business-like manner.
• Ensure the department achieves the standards of performance as outlined in the work and merchandising plan.
• Communicate needs and problems to the store manager or other department as needed.
• Plan work schedules and breaks to achieve maximum department coverage; achieve payroll consistently by scheduling within budget.
• Account for inventory, security and expense control of the department; maintain accurate records of receiving, invoices, waste control, etc.
• Resolve customer complaints to the full satisfaction of the customer.
• Achieve and maintain department’s merchandising goals and standards in cooperation with store manager and department merchandisers and buyers (such as gross profit, presentation, etc.).
• Ensure all new department associates receive proper review and job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Design and put together floral arrangements for all occasions, including weddings and special occasions.
• Ensure that all products are accurately priced, and that it scans at the register.
• Ensure accurate ordering; receive, process, rotate, display and store product deliveries to assure quality control.
• Keep all floral merchandise rotated in accordance with company policy and product code dates and always makes use of the oldest products first (first in, first out).
• Place customer special orders in person and over the phone.
• Be knowledgeable about floral products and offer suggestions for cut flowers and plant care, and floral arrangements.
• Ensure the department is merchandised in accordance with the needs of the community, and with cooperation with store manager and merchandisers and buyers.
• Conduct weekly sales meetings with associates to establish merchandising, sales and profit objectives.
• Possess good communication skills and the ability to conduct and facilitate department meetings.
• Individual and department completion of the onboarding/e-learnings and checklist within 30 days of hire/entering the department.
• Respond timely to all department mail; prepare, analyze and maintain department reports and records.
• Perform proper plant care maintenance for both inside and outside product (i.e., watering and trimming foliage and blooms on potted plants, etc.).
• Monitor cooler and display area temperature to ensure product quality; report refrigeration failure immediately.
• Participate actively in the control of shrink by keeping accurate records of product dumped, lost, or damaged, and minimizing waste on product and supplies.
• Exercise proper safety practices when lifting or moving product or using equipment, and have ability to operate department equipment and tools.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Keep back room/supply area, coolers and display cases organized and clean.
• Ensure compliance with company policies and procedures (thus compliance with all state and federal laws applicable to our industry).

• Assist with the daily inventory.
• Inflate balloons, hang up signs, and decorate the department to fit the current season.
• Monitor the cooler and display cases for correct temperature to assure product quality.
• Notify management of associate theft, customer shoplifting, unauthorized mark downs or property defacement.
• Other duties assigned by management.

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.