• Must be 18 years of age with High School diploma or equivalent.
• Complete training in the E-Commerce department.
• Ability to display initiative and work with limited supervision.
• Must possess the ability to handle multiple orders within a given time frame.
• Must demonstrate basic computer knowledge with willingness to learn.
• Capable of following verbal directions, organized, self-confident, and committed to excellence.
• Ability to display initiative and work with limited supervision.
• Must be able to read, write, speak, and understand English, with the ability to follow instructions.
• Ability to work a scheduled based on the business needs of the store location.
• Authorized to work within the U.S.

• Commit to the “Golden Rule” and work with other associates to build a strong E-Commerce team.
• Achieve the highest associate morale in the industry by working in a style that is Respectful, Supportive and Totally Team Oriented (RSTO).
• Treat customers and associates in a courteous and friendly manner.
• Coordinating orders and delivery with shopping manager.
• Proper “on location” customer service and communication.
• Work efficiently and at an acceptable pace.
• Handling each picked transaction in an efficient and organized manner, assuring that each item is the finest and freshest the store has to offer.
• Ensure all new department associates receive proper review and indoctrination of job descriptions, goals, and objectives.
• Ensure fair and consistent treatment in administering discipline to promote high associate morale.
• Master the store layout for efficient picking procedures and demonstrate product knowledge.
• Pick, store and label products correctly, and arrange totes for easy access and proper delivery.
• Works carefully to reduce shrink and damage of merchandise.
• Effectively control proper storage limiting shrink and damaged goods.
• Retrieves and fills customer’s orders accurately and on time.
• Properly handle and maintain all computer hardware.
• Notifying the shopping manager of customer comments and complaints, security problems, incorrect prices and errors or problems with UPC codes and products problems (damages or out of stock).
• Ensure all wage and hour policies and regulations are adhered to.
• Assist department manager with work schedules and breaks; achieve payroll consistently by scheduling with budget.
• Follow proper hand washing, good sanitation, food storage and handling procedures.
• Maintain a neat personal appearance including proper uniform and dress code.
• Practice the “Cleaner’s Creed” and proper sanitation procedures.
• Practice careful product handling and proper temperature storage of every product picked.

• Ensure that all customer orders are correctly charged, refunded and/or credited.
• Effectively communicating with customers out of stocks, substitutions, pick-up, and delivery schedule changes.
• Motivate associates by consistently praising, recognizing and involving. Devote proper time and attention to training.
• Guarantee outstanding product quality and timely service through cooperation with store manager; assuring that each item is picked, stored and delivered without compromise of Roche Bros.
• Assure that all picked items are of highest quality and freshness, and that all orders are properly tagged and stored for easy retrieval and shipping.
• Ensure compliance with company policies and procedures (and thus compliance with all state and federal laws applicable to our industry).
• Responsible for maintaining all e-commerce equipment, ensuring it is in proper working order and condition, including delivery vehicles, cell phones, and GPS systems.
• Other duties assigned by management.

The physical demands and safety risk factors of the job listed below may occur during each work shift and are listed according to their frequency.