What the Commercial Fueling Operations Manager does

The CF Operations Manager leads the sales and operations of our Commercial Fueling department. Responsible for commercial fueling strategy, growth, improvement, and development.

• Set strategies to develop new commercial customers and maintain existing customers.
• Directs, supports, mentors, and coaches the sales and customer service managers and evaluates sales and support teams to established goals and objectives.
• Participate in the development of the sales strategy.
• Review and manage pipeline activity and contact content within a CRM database with the sales manager.
• Assist in customer relations by meeting with key clients, assisting sales reps with maintaining relationships, negotiation, and closing new business.
• Periodically contact customers to monitor satisfaction and make aware of new sites.
• Monitor accounts for volume changes.
• Manage all reports currently in place to track team productivity.
• Identify, monitor and evaluate the activities and products of the competition and understand the competition’s value proposition.
• Build and maintain relationships with key customers and vendors.
• Ensure direct reports have KPI’s established for their respective teammates and provide ongoing leadership including goal setting and monitoring of production.
• Focus on staff development and customer experience. Consistently challenge the status quo and seek process improvement.

Who you are

• You have a bachelor degree in business or equivalent
• You have 5 years commercial fueling management experience and are a proven leader
• You’ve had prior P&L responsibility
• You have strong sales and communication skills, and superior analytical skills
• Your computer skills are top notch, especially Salesforce, MS Office Suite (Outlook, Word, Excel, Power Point), with an ability to easily master new programs

Job Type: Full-time