What You’ll Do:

• Efficiently meets the needs of the membership while creating and processing loan applications.
  • Communicates with members applying for consumer loans from all channels to include online and phone.
  • Interviews loan applicants, explains loan options, rate, terms and any collateral requirements.
  • Obtains documents needed to secure, close, and disburse loans and lines and submits a complete loan package to the underwriter for a decision if needed.
  • Follows up with members within the required timeframe regarding loan decision and any additional documentation.
• Demonstrate a high-level knowledge of lending products and services.
  • Actively participates in and completes all required loan training
  • Provides information, answering questions and resolving member issues in a timely and professional manner.
  • Identify and present cross sell opportunities for loans, credit cards and ancillary products (GAP, Extended Warranties, Credit Protector, etc.) to meet member needs.
  • Meets all team, individual and department goals for loans and ancillary products.
• Deliver high level of quality service (both internally and externally).
  • Completes daily tasks with a high regard for accuracy, efficiency and professionalism
  • Work closely with Underwriters and Loan Processors to achieve goals and meet required service levels
  • Maintains quality service levels through member feedback and loan reviews
  • Processes loan applications in a volume consistent with the department
• Additional Functions:
  • Performs routine tasks involved in cross selling and servicing loans, as well as other accounts
  • Performs duties in compliance with policies, procedures, and regulations
  • Demonstrates teamwork by exhibiting the following: contributing to team effort, initiative, dependability, positive attitude, good attendance, tact, and diplomacy.

What You Can Expect:

We believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Benefits and Perks

Employer-Paid Benefits:

• Health Insurance (only employee premium paid)
• Short and Long Term Disability
• Life Insurance and AD&D

Benefits:

• Dental & Vision Insurance
• Health Care and Dependent Care Flex Spending Accounts
• 401K Plan with match (based on length of employment)

Perks:

• Generous paid time off- Earn over 3 weeks of PTO during your first year of employment
• Holidays- 11 observed holidays in addition to paid time off
• Tuition reimbursement- Up to $5000 per year
• Performance based Incentive program