HOURS FOR THIS POSITION WILL BE MONDAY THROUGH FRIDAY 10AM-7PM

GENERAL DUTIES AND RESPONSIBILITIES:

The Medical Office Assistant works as part of the “front office” team performing those duties necessary to prepare patients administratively for a clinic visit. Duties include answering/directing incoming calls, preparing medical records, verifying and documenting patient information, payment and collections, recording charges.

SPECIFIC DUTIES AND RESPONSIBILITIES:

1. Assist RHCC in maintaining a daily productivity goal as designated by the President/CEO.

2. Ensure quality patient care per JCAHO, Bureau of Primary Health Care, and RHCC standards.

3. Perform other necessary duties as required by the Robeson Health Care Corporation to meet the goal of providing primary health care services.

4. Provide patients with needed information.

5. Schedule patient appointments.

6. Call patients prior to appointments to confirm appointments and follow-up with no-shows.

7. Advise each patient of the Sliding Fee Program and other discount programs.

8. Actively advice patients of balances due, collect, and receive patient fees.

9. Verify and update patient’s accounts.

10. Assure that all medical records and correspondence are scanned into the EMR daily.

11. Refer all calls regarding Medicaid eligibility or assistance to Robeson County Department of Social Services.

12. Maintain the confidentiality of the Robeson Health Care Corporation and that of the patients/clients that the corporation serves.

13. Maintain HIPAA regulations and controls.

14. Record and electronically send to the provider patients requests, messages and refill requests.

15. Accurately scan and attach medical records to a patient’s medical record.

QUALIFICATIONS:

1. Must have a high school diploma or its equivalent and 2 years’ experience or a certification in Medical Office Procedures.

2. Must have a valid North Carolina driver’s license.

3. Must have adequate transportation as work may require rotation to other RHCC facilities.

Job Type: Full-time

Pay: From $12.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Healthcare setting:

• JCAHO accredited facility
• Medical office
• Outpatient

Medical specialties:

• Primary Care

Schedule:

• 8 hour shift
• Day shift
• Holidays
• Monday to Friday

Application Question(s):

• Are you fully vaccinated against COVID-19?
• Have you ever been employed by Robeson Health Care Corporation?

Education:

• High school or equivalent (Required)

Experience:

• Medical receptionist: 2 years (Required)
• EPIC EMR: 2 years (Preferred)

License/Certification:

• NC driver's license (Required)

Work Location: In person