Description

Position Summary:

The resort mail room clerk is responsible for organizing and distributing mail for the residents and departments. The position requires the ability to multitask while receiving, sorting and distributing the mail. The ideal candidate will be able to work well as a team with others while providing epic customer service in a fast-paced environment.

About Roberts Resorts & Communities:

This company operates nationally and is growing by the day. At Roberts Resorts & Communities, we're on a mission to build community and fulfilling dreams. Through our core values of resourcefulness, integrity, passion, and epic customer service, we're dedicated to making a difference in the lives of 30,000 people. If you're passionate about creating meaningful impact, thrive in a culture of integrity, and are committed to delivering exceptional service, we invite you to join us in turning visions into reality and shaping a brighter future together.

PERFORMANCE OBJECTIVES:

• Organize and distribute incoming mail promptly to residents or guests to ensure timely delivery
• Sort and deliver interdepartmental mail, including notices and memoranda, to designated recipients
• Collect outgoing mail and ensure it is properly prepared for delivery
• Maintain accurate records of received mail, including mailing dates and relevant information
• Replenish postage supplies as needed to ensure uninterrupted mail service
• Stock necessary supplies in the mailroom to facilitate efficient operations
• Perform additional duties as assigned, such as assisting with package deliveries or handling special mail requests
• Performs other related duties as assigned

Requirements

KEY COMPETENCIES:

1. Customer Service Skills: Proficient in providing outstanding service to guests and residents, ensuring their needs are met with excellence.
2. Communication: Demonstrates effective verbal and written communication skills to interact professionally with guests, residents, and team members.
3. Multitasking: Capable of efficiently managing multiple tasks such as check-ins, reservations, and guest inquiries simultaneously.
4. Attention to Detail: Possesses keen attention to detail to ensure accuracy in handling payments, reservations, and administrative tasks.
5. Adaptability: Adapts to various situations and addresses guest needs promptly and professionally.
6. Problem-Solving: Exhibits strong problem-solving abilities to resolve guest complaints or issues effectively and find suitable solutions.
7. Organization: Maintains orderly records, manages office supplies, and handles administrative tasks effectively.
8. Math Ability: Proficient in basic mathematical calculations required for handling transactions accurately.

EDUCATION & EXPERIENCE:

• High school diploma or equivalent
• Previous experience in mailroom operations or related administrative roles preferred
• Familiarity with mail sorting procedures and equipment
• Strong attention to detail and organizational skills
• Ability to lift and move packages of various weights
• Basic computer proficiency for maintaining records and tracking mail
• Excellent communication skills for interacting with colleagues and handling inquiries

PHYSICAL REQUIREMENTS:

• Constantly stand, walk, push, pull, lift grasp, bend and kneel; Frequently use arms and hands
• Clear vision and hearing to communicate effectively
• Capability to lift up and carry up to 40 pounds

BENEFITS:

• Medical, Dental, and Vision
• Employer Paid Life Insurance 
• Voluntary STD, LTD, Accidental, and Critical Illness
• PTO and 11 Paid Holidays
• 401(k)
• Working in an inclusive community!
• Complimentary stay at one of our resorts!

COMMITMENT TO DIVERSITY:

Roberts Resorts & Communities stands firm in our commitment to Equal Employment Opportunity. We believe in a workplace free from discrimination based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected characteristic. Diversity is our strength. We foster an inclusive environment where authenticity is valued, and everyone feels a sense of belonging. We empower individuals to reach their full potential and contribute their best. Join us in creating a workplace where diversity is celebrated, voices are heard, and excellence thrives.

If this position caught your eye, send us your resume! For best consideration, include the job title and source where you found this position in the subject line of your email to careers@robertsrc.com.