Wash Crew Supervisor

Department: Operations

Reports to: General Manager

Status: Maintenance Utility Wash

1. Job Purpose/Objective:

This position is responsible for the training and supervision of the wash crew employees and the coordination of activities regarding the cleanliness and maintenance of all company transportation vehicles and general maintenance of the various facilities. The Utility Maintenance /Wash Crew Supervisor position ensures that all company transportation vehicles are properly cleaned / polished using the correct procedures and products and performs routine maintenance within the various facilities on property. The incumbent is also responsible to deliver a high level of personalized service to all clients, passengers, vendors, coworkers etc.

2. Essential Job Functions:

Incumbent may perform any or all of the following:

• Wash Crew Supervisor
  • Develops and executes a cleaning plan and schedule according to the needs of the operation.
  • Assigns Wash Crew team their duties and responsibilities, inspecting work to ensure compliance with all Company and state policies, procedures, and safety requirements.
  • Conducts training of all new hires and current crew members on all work procedures, demonstrating the correct use and maintenance of equipment and chemicals. Participates in and conducts all training sessions as needed or required. Monitors, coaches the performance of supervised crew members.
  • Performs the same work duties as those supervised or perform more difficult or skilled tasks, assisting crew members with their tasks as needed or whenever possible to ensure maximum efficiency.
  • Responsible for the daily opening and closing procedures for the Wash and Maintenance workspace and/or ensuring coverage to do so when needed.
  • Always ensures the maintenance of a clean and organized workspace.
  • Conducts and supervises the cleaning of vehicles:
    • Interior: Ceiling, windows, seats, floors, walkways, handrails, driver’s area, steps.
    • Exterior: Windows, mirrors, tires, hubs, side panels, storage compartments.
  • Has full comprehension of each vehicle’s safety features and ensure that they are in working order.
  • Approves employees’ timecards to ensure accurate payroll submissions.
  • Assists in the recruitment, interviewing and hiring process of staff members as needed.
• Other:
  • Estimates time and materials needed to complete tasks. Selects materials and hardware as needed based on requests. Maintains accurate records on materials used and submits report to management as required.
  • Maintains inventory of tools, equipment, and materials.
  • Inspects own work upon completion and ensures areas are clean.
  • Takes inventory and ensures the work area is adequately always stocked with all needed supplies for the operational needs of the Company.
  • Correctly completes and submits all necessary and related operational documentation and paperwork in a timely fashion and in accordance with the Company’s policies and operational needs.
  • Fuels Company vehicles as assigned.
  • Performs other duties as assigned by Manager, including but not limited to driving vehicles in and out of the vehicle staging area, and running various errands using Company vehicle.

3. Essential Skills (Minimum qualifications individual must possess when entering position) – i.e. skillsets, education, certifications, etc.

• High School Diploma or GED
• Minimum age of 21 years old.
• At least 1 year of supervisory or team lead experience: training, delegating, caching, and monitoring.
• Minimum of 6 months of wash crew and utility maintenance experience.
• Type 3 license with a current valid Hawaii Driver History Record.
• Must have vehicle clearance for all Roberts Hawaii Vehicles.
• Must be able to read and comprehend simple instructions, short correspondence, and memos. Must be able to write basic reports. Ability to write simple correspondence.
• Simple math skills, such as addition, subtraction, multiplication, are needed.
• Must be able to work flexible days / hours – weekends, nights, holidays.
• Operational knowledge of basic hand tools required.
• Adaptability/Flexibility- Adapts to change, is open to new ideas, takes on new responsibilities, handles pressure, and adjusts plans to meet changing needs.
• Communication- Communicates well both verbally and in writing, creates accurate and punctual reports, delivers presentations, shares information and ideas with others, has good listening skills.
• Customer Service- Handles customer questions and complaints, communicates with customers, handles service problems politely and efficiently, always available for customers, follows procedure to solve customer problems, understands company products and services, maintains pleasant and professional image.
• Decision Making/Judgment- Recognizes problems and responds, systematically gathers information, sorts through complex issues, seeks input from others, addresses root cause of issues, makes timely decisions, can make difficult decisions, uses consensus, when possible, communicates decisions to others.
• Initiative- Tackles problems and takes independent action, seeks out new responsibilities, acts on opportunities, generates new ideas, and practices self-development.
• Interpersonal Skills- Has good listening skills, builds strong relationships, is flexible/open-minded, negotiates effectively, solicits performance feedback, and handles constructive criticism.
• Job Knowledge- Understands duties and responsibilities, has necessary job knowledge, has necessary technical skills, understands company mission/values, keeps job knowledge current, is in command of critical issues.
• Work Environment/Safety- Promotes mutual respect, keeps workplace clean and safe, supports safety programs.
• Performs other related duties as assigned by management.

4. Working Conditions/Job Environment

• Medium to heavy work: Exerting up to 70 pounds of force occasionally and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
• Must be able to stand and walk for extended periods of time.
• Must be able to work in indoor and outdoor working conditions as needed or required.
• Must have good manual dexterity which involves frequent bending, stooping, overhead reaching, kneeling, squatting and other physical demands.
• Must be able to work in an environment where loud noises, exhaust fumes and chemicals are commonly present.
• Must convey detailed or important spoken instructions to other workers accurately, loudly, or quickly.
• Ability to receive detailed information through oral communication and make fine discriminations in sound.
• The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to moving mechanical parts, moving vehicles, electrical current, working on scaffolding and high places, exposure to high heat or exposure to chemicals.
• The worker is subject to atmospheric conditions: One or more of the following conditions that affect the respiratory system of the skin: Fumes, odors, dusts, mists, gases or poor ventilation.
• The worker is subject to oils: There is air and/or skin exposure to oils and other cutting fluids.
• Some remote work may be necessary.

The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position.

EEO Employer/Vets/Disabled