About us

Roanoke Valley Counseling Center, LLC is a professional out-patient counseling firm based in Roanoke, Virginia. We work together as a close team and continually inspire each other, and our clients, to seek positive life changes, learn and grow. Our commitment to excellence in private practice drives us to achieve our very best for every client who comes to seek our help. We are passionate about our work and making a difference in the lives of our clients.

Our work environment includes:

• Modern comfortable office setting
• Fast-pasted and interesting
• Positive and compassionate

**Job Overview:**

We are seeking a Front Desk Coordinator to join our team. The ideal candidate will be the first point of contact for new and current clients contacting our company, providing exceptional customer service and administrative support.

**Responsibilities:**

- Greet and welcome guests in a professional and friendly manner

- Answer and direct phone calls using proper phone etiquette

- Follow phone scripts to correctly onboard new clients

- Correctly handle incoming emails and faxes

- Utilize firm software and send correct paperwork to complete new client onboarding

- Manage inquiries from clients, visitors, and employees

- Maintain a tidy reception area and assist with office management tasks

- Perform data entry and clerical duties with attention to detail

- Coordinate projects as assigned by management

**Qualifications:**

- Computer literacy with proficiency in Microsoft Office Suite

- Experience in customer service or receptionist role preferred

- Familiarity with medical office procedures is a plus

- Strong organizational skills for effective office management

- Ability to handle multiple tasks simultaneously

- Excellent communication skills and phone etiquette

- Knowledge of basic phone systems

This position offers the opportunity to work in a dynamic environment where you can utilize your skills in customer service, office management, and project coordination. If you are a proactive individual with a passion for providing excellent service, we encourage you to apply for this role.

Job Type: Part-time

Pay: $15.00 per hour

Expected hours: 12 per week

Schedule:

• No weekends

Ability to Relocate:

• Roanoke, VA: Relocate before starting work (Required)

Work Location: In person