Horseshoe Bend RV Resort - General Manager

Roam Management is hiring on behalf of Horseshoe Bend RV Resort which is positioned to become a market leader and consists of 220 premium RV sites, 12 modern cabins, and exceptionally designed guest amenities. Located in a natural desert valley with incredible rock formations and expansive vistas, the resort boasts close proximity to Lake Powell, Horseshoe Bend, Lone Rock Beach, Antelope Valley Park, and Escalante Grand Staircase-Escalante National Monument.

We are seeking an experienced hospitality professional to immediately join our team as General Manager. The ideal candidate should have a passion for the outdoors, our natural surroundings, and a dedication to curating bespoke, authentic, and regionally relevant experiences for our guests. You are motivated by the opportunity to become an expert on local attractions and welcome guests of all ages and experiences to our unique brand of hospitality.

Position Overview:

The General Manager position is responsible for the day-to-day operations of the resort, establishing a healthy work environment centered around employee well being and professional staff management in pursuit of business objectives and guest satisfaction.

You will represent Horseshoe Bend by providing positive, lasting impressions to all within the resort and emphasizing a culture that empowers all staff to do the same. Expertise in hospitality operational best practices, forecasting and budget management, revenue management, anticipatory customer service, housekeeping standards and procedures, food and beverage operations, facilities, and equipment asset management.

Responsibilities:

• Overseeing the pre-opening process under direction of the VP of Operations
• Leading a team by example by demonstrating exemplary guest service.
• Supporting professional development of team members
• Interviewing, hiring, onboarding, and training team
• Uniting a team under common goals relating to customer satisfaction and financial progress
• Develop expertise on competitive set, to include direct relationships with management
• Develop operating budgets informed by up-to-date property performance metrics, market / competitive environment, and facilities needs.
• Completing financial reports relating to P&L and budgets to communicate a complete property performance to corporate leadership
• Tracking KPIs and identifying areas of opportunity
• Ensuring compliance with all federal, state, and local agencies relating to resort operations (includes all required lodging, employment, operating, health, food service / liquor, and environmental permitting and licensing)
• Managing facilities staff and Initiating capital projects and improvements and developing proposals related to specific projects
• Developing and implementing action plans to increase guest satisfaction while maintaining a consistent high level of service
• Enforcing company policies and standards
• Promoting the resort by creating identifying marketing plans as they relate to your demographics and unique market.
• Working with Regional Management to address issues that could affect resort operations

Ideal Candidate:

• Minimum of 4 years’ experience in hospitality/property management
• Detail oriented, organized and driven
• Effective leadership skills
• Experience in mentoring a team and encouraging career longevity within the company
• Schedule flexibility, including ability to be on-call during non-business hours
• Strong networking skills
• Results-driven
• Computer proficiency –experience using RMS , preferred.
• High School Diploma or GED
• Must have a valid driver’s license
• Ability to work outdoors in extreme elements including heat and cold, as needed
• Ability to lift up to 30lbs, as needed

About Our Benefits:

At Horseshoe Bend, we believe in supporting our team and establishing a positive work-life balance centered around a connection with the outdoors. We encourage staff at all levels to be rooted in nature, authentically themselves, empowered to take ownership of their roles and duties, and take a mindful approach to guest service. To build a team of incredible service professionals and maintain these core values, we offer a competitive wage, advancement opportunities, off-season schedule flexibility, paid time off, travel discounts, and other benefits.

About Our Benefits:

• Horseshoe Bend offers an RV site utilities for staff
• We offer a competitive wage
• Positive work environment with growth opportunities
• Travel discounts at all 7 parks affiliated with the company, 50% off RV reservations and 25% off cabin and glamping stays

Roam Management, LLC. is an equal opportunity employer.

Job Type: Full-time

Pay: $60,000.00 - $80,000.00 per year