Job Description

• Competitive pay
• Health, dental and vision insurance 
• Company paid short term disability
• Company paid basic life insurance 
• Supplemental term life insurance and long term disability 
• 401k with company match 
• Paid time off 
• 8 paid holidays 
• Base commission pay structure 
• Company truck provided 

• Increase parts and service sales opportunities with assigned customers in order to grow revenue, including consumables and commodities, service repairs, and undercarriage
• Prepare and present parts and service estimates to customers
• Grow company service presence through complete understanding of assigned customer’s fleet needs
• Document customer information in CRM to build comprehensive data base to include machine lists, customer contacts, influencers, and Parts and Service purchasers
• Promote current Parts marketing and sales programs to include New, Used, and All Makes opportunities
• Establish a system and regular contact schedule documenting all customer interactions in CRM
• Conduct routine machine visits completing 50-point walk around inspection and present to customer
• Promote product support technology to all customers and provide training on usage as needed
• Develop strong working relationship with mainline salesperson for assigned customers to form a strong support team for customers
• Establish long term partnership with internal and external customers, while growing and developing the market share within assigned territory
• Serve as the main point of contact for customers on equipment maintenance and repair
• Assist customers with emergency needs during non-scheduled workday/hours
• Leverage Komatsu parts and service initiatives to maximize margins and grow discretionary funds
• Communicate effectively with customers when discussing parts availability
• Follow all safety rules and regulations while performing demonstrations or diagnostic procedures
• Manage expectations and needs to prioritize customer needs against scheduling, parts availability, and down time
• Participate in local trade association functions
• Perform other duties as assigned

Qualifications and Experience

• Mechanical aptitude with a strong competence in machine evaluation, under carriage measurement, and accurate quoting
• Proficient with a laptop computer and Microsoft programs (Excel, Word, Outlook etc.)
• Excellent communication skills, both written and verbal
• Strong customer service and relationship building skills
• Self-motivated and driven
• Detail oriented
• Strong organizational skills
• Knowledge in quote/sale conversation in a competitive market
• Must hold a valid driver’s license with a clean driving record
• Must pass a background check and drug screen
• Must be able to read, write and communicate in English

• Ability to carry, push, and lift up to 60lbs
• Ability to climb and stand for extended periods of time
• Able to work in all types of weather conditions (heat, cold, wind, rain, dust, and dirt)
• Travel as assigned for training or to perform work at other locations

• A minimum of 2 years of customer facing sales and CRM reporting experience
• Associate degree or equivalent from two-year college, technical school, or equivalent combination of education and experience, Bachelor’s degree preferred
• Heavy equipment parts and service sales experience preferred