1. Anticipates our customer needs: Understands the wants and needs of customers, listens for cues and identifies how to respond and at the appropriate level of intervention needed.

2. Surveys the customer’s environment and takes appropriate action.

3. Refrains from discussing personal business in front of the customer or speaking a foreign language different from the customer’s language.

4. Greets patients, family members, visitors, and physicians in a positive manner by introducing self, speaking clearly and with confidence.

5. Returns phone calls to customers and follows up with requests.

6. Keeps patient/family member or other customer informed and requests if further assistance is needed.

7. Assists others and supports the team.

8. Demonstrates the ability to follow through with requests, sharing of critical information, and getting back to individuals in a timely manner.

9. Demonstrates honesty and integrity in everyday activities.

10. Recognizes when an error is made and reports them appropriately.

11. Protects privacy for both patients and employees; ensures information sensitive papers, charts, and reports are not in view of the public.

12. Recognizes when an error has been made and immediately reports to appropriate manager.

13. Participates in “service recovery” through follow-up with the injured party, gathering information, and demonstrates empathy.

14. Treats patients and their families with respect and dignity. Identifies and addresses psychosocial, cultural, ethnic, and religious/spiritual needs of patients and their families. Functions as liaison between administration, patients, physicians, and other healthcare providers.

15. Interacts professionally with patient/family/physicians and involves patient/family/physicians in the formation of the plan of care.

16. Communicates appropriately and clearly to management, co-workers, and physicians.

17. Identifies and addresses psychosocial needs of the patients and family and facilitates consultations with a Social Worker, as necessary.

18. Formulates a teaching plan based upon identified learning needs and evaluates effectiveness of learning; family is included in teaching as appropriate.

19. Communicates using age appropriate language.

20. Understands and applies principles of adult learning methods as they relate to health care educational needs.

21. Receives and reviews physician’s orders; documents completion. Follows through to ensure orders are carried out.

22. Consults other departments as appropriate to provide for an interdisciplinary approach to the patient’s needs.

23. Formulates an outcome-based plan or care, based on assessed patient needs, implements and evaluates plan as evidenced by documentation.

24. Maintains quality monitors as assigned by Supervisor.

25. Performs other duties as assigned

26. Participates in orientation, instruction/training of new personnel.

27. Pursues additional education (in-services, seminars, self study, formal education programs) to advance nursing skills and knowledge.

28. Documents patient assessment and reassessment, patient care plans, and other pertinent information completely, in the patient’s medical record according to nursing standards and policies.

29. Assures complete and proper charging of supplies.

30. Participates in the efficient, effective, and responsible use of resources such as supplies and equipment.

31. Completes daily documentation, required letters, and referrals in a timely manner.

32. Other duties as assigned.

We offer a full benefits package which includes employer paid medical, pharmacy and dental benefits. We offer a generous PTO package, 401k Retirement Savings, Life Insurance, Flexible Spending Account (FSA), Tuition Reimbursement & Licensed Renewal Fees for our clinical staff.