Medical Assistant

ESSENTIAL FUNCTIONS:

(In compliance with the American with Disabilities Act, ADA, this description identifies the essential components of the job required to be performed with or without reasonable accommodations. Requests for reasonable accommodations to facilitate the performance of these essential functions will be given careful consideration.)

General Clinical Functions

• Assist physicians with the following procedures and accurately documenting in Resource according to practice protocol:
  • IUIs
  • Ultrasounds (stim, pregnancy, 3D)
  • Saline sonograms
  • Post Op Exams
  • Physical Exams
  • Biopsies (cervical or endometrial polyps / retained POC)
  • Catheter Removals
  • Laminaria Insertions
  • Cyst or Fluid aspiration
• Keep the physician on schedule by anticipating their needs and being available to assist.
• Perform and recorded height, weight and blood pressure for all new patients, follow up patients that have not had a BMI done within a year and if on a lab order and document according to protocol in Resource. DSD patients require height, weight, blood pressure, respiration rate, pulse and temperature to be performed and recorded.
• Obtain blood specimens and collect non-blood specimens for laboratory testing as ordered; use aseptic technique and in accordance with department procedures.
  • Follow Practice policies & protocols when verifying, collecting, labeling and processing specimens.
  • Write initials, date, time, all tubes used on copy of lab orders. Attach copies of all requisitions to the orders to be placed in file for up 3 months.
  • Second Check test requisitions, type of tubes and labels for all orders processed prior to sending out. Initial, date and time all collections when second checked.

• Verbally ask then visually verify patient information prior to procedures and blood draws:
  • Patients full name, date of birth, last 4 of social security if applicable. (For IUIs verifies both patient and partners name, date of birth and full social if any or the specimen information if using donor)
• • Confirm insurance with patient prior to drawing labs to ensure correct specimens are being collected. Make sure it is updated in resource prior to patient leaving
• Maintain safe and clean working environment by complying with procedures, rules, and regulations, and calling for assistance from other health care support personnel when appropriate.
• Protect patients and employees by adhering to infection-control policies and protocols.
• Ensure operation of equipment by following manufacturers instructions; advise manager when there are equipment problems or failures.
• Keep work area neat and clean; clean exam rooms promptly; clean sinks and counter tops in clinical areas.
• Restock daily supplies; advise Team Lead / Clinical Manager when stock needs replenishing; distribute clinical supplies as needed.
• Cooperate with office operations by assisting with the Physician team responsibilities as needed.

Patient Interaction

• Escort patients to and from phlebotomy area or examination rooms, and direct or escort patients to the front desk upon the completion of the patients clinical treatment.
• Comfort patients by anticipating patients anxieties; answering patients questions within the scope of the position; maintaining neat, clean examination rooms.
• Provide quality care by adhering to therapeutic standards; follow practice, physician and nursing division philosophies, as well as standards of care set by the state and other governing agency regulations.

Teamwork

• Consistently work in a positive and cooperative manner.
• Assist in the orientation/training of new team members when requested by manager.
• Assist other team members in the performance of their assignments.
• Consider the impact of your actions on team members throughout the Practice
• Seek out opportunities to help rather than waiting to be asked.
• Recognize the need for variations in staffing and volunteer to fill open shifts.
• Demonstrate flexibility to perform duties wherever volume deems it necessary within the Practice.
• Work weekends & holidays as needed and/or scheduled.
• Work various locations as needed and/or scheduled
• Work shifts starting as early as 6:45am and as late as 7:30pm. (Will be scheduled 1 or more days per week as needed for staffing)

CONFIDENTIAL AND SENSITIVE INFORMATION:

• Maintain patient confidence and protect operations by keeping all patient and proprietary information confidential.

SCOPE OF FINANCIAL RESPONSIBILITY:

• Participate in cost containment by appropriate use of medical and office supplies, and other budget requirements as communicated by practice management.

ADDITIONAL RESPONSIBILITY:

• Cooperate with office administration by filing medical records and other clinical documents.
• Understand Practice purchasing policies, including knowledge of vendors, instruments and supplies, as well as shipping and receiving procedures.
• Maintain daily, monthly, and yearly inventory for all clinical supplies and instruments.
• Maintain dating system for recall of supplies according to limit of shelf life.
• Process supply requests in a prompt, cooperative, and efficient manner.

PROFESSIONAL DEVELOPMENT:

• Maintain professional and technical knowledge by attending educational in-service training and by attending staff meetings
• Completing online training as required.

EDUCATION/EXPERIENCE/PERFORMANCE FACTOR REQUIREMENTS:

• High school diploma or equivalent and completion of Certified Medical Assistant Program required. State certification preferred.
• Entry level accepted; 6 months experience in a physician practice preferred.
• Knowledge of medical terminology and rules required.
• Ability to access, input, and retrieves information from a computer.
• Knowledge of office procedure and office machines (i.e. computer, fax, copier, etc.).
• Ability to work as part of a multidisciplinary team.
• Ability to communicate accurately and concisely with excellent interpersonal skills.

PERSONAL ATTRIBUTES

Interpersonal Skills

• Is enthusiastic and maintains a positive attitude.
• Develops positive working relationships with colleagues, promoting team spirit.
• Uses tact and skill in confronting difficult interpersonal situations; avoids unnecessary conflict.
• Works well with diverse personalities
• Wins cooperation from others.

Work Ethic

• Exhibits honesty and integrity and develops trust.
• Volunteers for work when unassigned and makes productive use of unassigned time.
• Is a self-starter.
• Demonstrates a professional attitude and commitment that is an example to colleagues.
• Uses knowledge, experience, common sense and the highest ethical standards in dealing with sensitive situations.
• Follows through on commitments.
• Accepts share of less desirable assignments.

Leadership

• Demonstrates maturity, poise, and self-confidence in dealing with patients, physicians, management and staff.
• Is an effective role model.
• Takes responsibility for work product and demonstrates reliability.
• Communicates in a clear, confident, and effective manner.
• Deals effectively with stress and frustration.
• Earns respect of patients, physicians, management, and colleagues.
• Champions the mission and shared values through demonstrated action.
• Develops and is open to innovative ideas, approaches and viewpoints.
• Recognizes change as an opportunity to grow.
• Manages conflicting personal and professional requirements.
• Seeks opportunity to mentor colleagues as appropriate.

Writing Skills

• Memos/e-mails are concise, well organized, and include all significant issues.

Speaking Skills

• Exhibits confidence and willingness to effectively communicate with patients, physicians, management and colleagues.

Presence

• Demonstrates maturity, poise, and self-confidence.
• Earns the professional respect of others.
• Dress, neatness of grooming, etc, projects an image of a competent professional.
• Shows pride in and actively promotes its reputation, physicians and services.

Initiative & Motivation

• Acknowledges responsibility to ensure that assignments are satisfactorily completed.
• Demonstrates a personal commitment to her own professional development.
• Is a self-starter.
• Actively seeks out additional responsibilities.
• Persistent in overcoming obstacles.
• Responsive to formal and informal feedback.
• Is interested in opportunities within the Practice.
• Demonstrates energy, stamina, drive, and enthusiasm and is willing to work long hours when necessary.
• Understands own strengths and weaknesses and, with the help of others, undertakes a program of self-development.

Teamwork

• Strong team player with a positive attitude toward the job and work being performed.
• Wins cooperation from others.
• Shows integrity, honesty, openness, and tact in dealing with others.
• Is proactive in developing relationships within the department and with other departments.
• Places team before individual goals and contribute to a positive working environment.

Qualifications

Education and Experience:

Graduate of a Medical Assistant Program p

ADDITIONAL JOB SPECIFICATIONS:

Physical Requirements:

• Intermittent physical activity including walking, standing, sitting, lifting, and supporting patients. Grasping and feeling are necessary body movements.
• Sensory requirements of speech, touch, vision, and hearing to normal range, with or without correction.
• Requires manual and finger dexterity and eye-hand coordination for easy and skillful use of hands when working with patients and equipment.

Mental Requirements:

• Must have the ability to perform concentrated and complex mental activity with frequent involvement in complex and highly technical situations.

• Must have the ability to work successfully under stressful conditions, and must be capable of adapting to varying workloads and work assignments on a frequent basis.

• Must have the ability to make sound, independent judgments based on scientific principles, and also be able to collaborate with other multidisciplinary team members in an appropriate fashion.

• Must have the ability to comprehend and perform oral and written instructions and procedures.
• Must have effective reading and comprehension skills.
• Must have strong communication skills, written and verbal to work with and/or care for people of all professional and social levels.

Environmental Conditions:

• Will work in an inside environment with temperature control.
• Occupational exposure to blood borne pathogens or other potentially infectious materials may reasonably be anticipated from the performance of patient care duties.
• Some physical hazards, i.e. needle pricks, etc.
• Some electrical hazards working with equipment. Some examples of equipment used are computer terminal, calculator, copy machine, fax machine, telephone, and patient care items requiring electricity.
• Weekends, late shifts, holidays and some overtime will be required.
• Work routines/schedules/locations are occasionally subject to change on short notice.

All RMA LI IVF employees must perform their respective functions to ensure the patient has the most positive experience at every point of contact with our practice.

This job description is not meant to be an all-inclusive statement of every duty and responsibility required by the jobholder. RMA LI IVF hopes each jobholder can react to reasonable change productively and handle other tasks assigned.

RMA LI IVF is a multi-site practice. There may be times you are requested to participate in assignments at other locations. Without causing undue hardship or significant personal inconvenience, RMA LI IVF proposes a solid team approach to our availability regarding the need and development of all our office locations.

This document does not create an employment contract, implied or otherwise, other than an at will relationship.

May substitute two years current experience in medical assisting in an office practice setting for graduate of medical assistant program requirement

May substitute current clinical nursing school experience for per diem employment

Contacts:

Patients, families, physicians, nurses, researchers, administrative personnel, vendors, other

Health care members and the community.

Work Schedule:

Expected to work assigned weekends, holidays and/or evenings to meet patient needs and schedule demands in growing clinical area. Must be available to work in any CARS office/location as assigned. Variable and as assigned. Flexibility needed based upon clinical and patient care needs. CARS is open 363 days per week.