About Us

We’re not like other insurance companies. From our specialty products to our business model, our culture to our results we’re different.

Different is who we are, and how we work, interact, deliver and succeed together. Creating a different and better insurance experience doesn’t just happen.

It takes focus and a shared passion for going beyond the expected to forge relationships and deliver care that makes a difference.

This approach rises from and is supported by our talented, ethical and smart team of employee owners united around a single purpose : to work alongside our customers and partners when they need us, in unexpected ways, with exceptional results.

Apply today to make a difference with us.

RLI is a company with a strong, successful background. For decades, our financial track record has been stellar a testament to our culture and validation of our reputation as an excellent underwriting company.

Our insurance subsidiaries are rated A Superior by AM Best company and A Strong by Standard & Poor’s. Check out our strong financial track record .

Position Purpose

Under general supervision, promote the business goals of the Notary Department within the RLI Surety segment by providing exceptional service and solutions to our bondholders, producers and underwriters.

Principal Duties and Responsibilities

Confer with customers (bondholders, producers, underwriters) by telephone,

e-mail or web chat in order to provide assistance with notary needs.

Examples would include :

Helping our agents to learn and navigate our bond transactional systems.

Assisting with bond and notary supply fulfillment and related status inquiries.

Guiding our agents through basic bond knowledge questions and interacting with our underwriters to provide the best solution.

• Contribute to our team culture goals of being passionate customer service leaders. We don’t just solve problems, we create exceptional and memorable service experiences that generate customer loyalty and drive repeat business.
• Participate in maintaining customer relationship management information and bond information for the organization.
• Participate in maintaining service & support knowledge that improves the team’s responsiveness and affords self-service opportunities for our customers.
• Assist with special projects and other duties when needed.

Education & Experience

Requires a high school diploma or its equivalent. Experience working in a call center or contact center environment preferred.

Experience working with insurance or surety products preferred.

Knowledge, Skills, and Competencies

• Ability to interact professionally and work well in a high-performance team environment.
• Ability to communicate effectively in all mediums to include phone, e-mail, and in person.
• Ability to work independently, and perform quality work within deadlines.
• Ability to develop and maintain procedures.
• Ability to multi-task.
• Must be proficient with Microsoft Office Programs, E-Mail and Phone Systems.

Personal & Professional Growth

RLI encourages its employees to pursue professional development work in insurance and job-related areas. We make a commitment to employees to provide educational opportunities that help them enhance their skills and further their career advancement.

RLI fosters a true learning culture and encourages professional growth through insurance courses, in-house training and other educational programs.

RLI covers the cost for most programs and employees typically earn a bonus upon successful completion of approved courses and certifications.

Our personal and professional growth benefits include :

Training & certification opportunities

Tuition reimbursement

Education bonuses

Diversity & Inclusion

Our goal is to attract, develop and retain the best employee talent from diverse backgrounds while promoting an environment where all viewpoints are valued and individuals feel respected, are treated fairly, and have an opportunity to excel in their chosen careers.

We actively support, and participate in, initiatives led by the American Property Casualty Insurance Association that aim to increase diversity in the insurance industry.

Cultivating an exceptional and diverse workforce to deliver excellent customer service reinforces our culture and is a key to achieving superior business results.

RLI is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, national origin, citizenship, gender, marital status, sexual orientation, age, disability, veteran status, or any other characteristic protected by federal, state, or local law.

Total Rewards

At RLI, we're all owners. We hire the best and the brightest employees and allow them to share in the company's success through our Total Rewards.

With the Employee Stock Ownership plan at its core, the Total Rewards program includes all compensation, benefits and perks that come with being an RLI employee.

Financial Incentives

Employee stock ownership plan (ESOP)

401(k) automatic 3% company contribution

Annual discretionary 401k and ESOP profit-sharing contribution (up to 15% of base salary)

Annual bonus plans

Work & Life

Paid time off (PTO) and holidays

Paid volunteer time off (VTO) to support our communities

Parental and family care leave

Flexible & hybrid work arrangements

Fitness center discounts and free virtual fitness platform

Employee assistance program

Health & Wellness

Comprehensive medical, dental and vision benefits

Flexible spending and health savings accounts

2x Base Salary for Group Life and AD&D insurance

Voluntary life insurance for purchase

Critical Illness & Accident insurance

Short-term and long-term disability benefits

Last updated : 2024-05-13