ESSENTIAL DUTIES AND RESPONSIBILITIES: include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.

• Generate revenue for community and handle resident relations
• Ensure property is rented to fullest capacity.
• Maintain community appearance and ensure repairs are noted and completed on timely basis. This requires regular community inspections and tours.
• Have strong building infrastructure knowledge
• Demonstrate best-in-class customer service skills
• Utilize marketing strategies to secure traffic (competitive rental rates, promotions, locators, etc.).
• Confirm that leasing staff techniques are effective in obtaining closure.
• Ensure deposits, rental payments and late/check charges are collected on timely basis.
• Deal with resident complaints, concerns, and requests on timely basis to ensure resident satisfaction with management.
• Develop and/or implement resident retention programs (resident functions, special promotions, monthly newsletters, etc.).
• Consistently enforce community and company policies. 

Community Marketing/Leasing

• Greet prospects and qualify by covering all criteria.
• Tour community and target apartment. Highlight amenities (pool, clubroom, etc.) and close the sale.
• Process applications for approvals (i.e., credit check, rental history, etc.) and type leases. Follow-up with applicant regarding status.
• Follow-up on prospects unable to close (phone calls, “thank you” notes, etc.).
• Secure new residents signature(s) on appropriate paperwork prior to move-in. Orients new resident(s) to community (turns over keys, reviews community rules, regulations and procedures, point out mail boxes and review amenities, etc.).
• Monitor apartments up for renewal, send notices, and secure renewal.

 Financial Management and General Administration

• Prepare annual budgets and income projections in a timely and accurate manner.
• Maintain accurate records of all community transactions and submit on timely basis (rent rolls, delinquency reports, move-in/move-outs, etc.).
• Collect and post rent (when applicable). Maintain accurate and up-to-date property accounting and collection records.
• Plan for and utilize community resources, equipment and supplies economically (obtain bids/pricing from vendors, suppliers and contractors, deal with inadequate service, etc.).
• Ensure all administrative paperwork is accurate, complete, and submitted on a timely basis.
• Prepare and/or implement procedures and systems within company guidelines to ensure orderly, efficient workflow.
• Continually monitor and analyze traffic logs, conversion ratios, budget guidelines, renewal information, marketing data, etc., to be able to give up-to-date and proper information when requested by others.
• Ensure distribution of all company or community-issued notices (bad weather, emergency, etc.).
• Give direction to and/or monitor maintenance, construction, and/or rehabilitation activities to ensure quality and expediency (Supervise apartments to ensure Service Requests for make-readies are completed and timely, etc.).
• Ensure proper response and handling of all community emergencies with staff, residents, buildings, etc. within company guidelines to minimize liabilities (criminal activity on community, employee/resident injuries, fires, floods, freezes, etc.).
• Process A/P invoices, handle petty cash and all funds.

Personnel Management

• Use consistent effective techniques and company directives to hire, orient, and train new personnel.
• Ensure effectiveness of staff through ongoing training, coaching, counseling, and guidance.
• Complete weekly/daily office staff schedules and assignments. With input from the Community Service (Maintenance) schedule maintenance staff and oversee assignments. Monitor progress of work assignments.
• Deal effectively, consistently, and on a timely basis with performance problems. Document adequately, communicate situation with Regional Manager, Human Resources, and terminate appropriately when necessary.
• Promote harmony and quality job performance of staff through support, effective leadership, and positive reinforcement.
• Ensure all administrative functions pertaining to personnel are processed on a timely basis (i.e., performance evaluations, salary reviews, time sheets, change of status forms, etc.).
• Ensure staff compliance and consistency with company policies and procedures, industry regulations, safety practices, etc.

SUPERVISORY RESPONSIBILITIES:

Directly supervises employees in the department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

Bachelor's degree (B. A.) from four-year College or University; and 3 to 4 years related experience and/or training.

COMPUTER SKILLS:

To perform this job successfully, an individual should have knowledge of Accounting software (RealPage/OneSite); Contact Management systems; Human Resource systems; Internet software; Payroll systems; Project Management software; Spreadsheet software and Word Processing software.

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

- Some lifting; typically 25lbs. or less.

- Ability to climb up to four flights of stairs to access units.

- Ability to walk several acres to tour the community.

- Ability to stand for long periods.

- Ability to sit at a desk for long periods.

WORK ENVIRONMENT:

• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions (non-weather); working near moving mechanical parts; outdoor weather conditions; extreme cold (non-weather) and extreme heat (non-weather).
• The noise level in the work environment is usually moderate.
• This is a drug-free workplace.

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