Job Purpose:

The Quality Control Associate performs quality control (QC) functions, including checking pallets for construction integrity, identifying mis-picks and misplaced cases. Quality Control Associate will also work with Inventory Control Clerks to correct all errors and rebuild pallets.

Essential Duties and Responsibilities:

· Review individual orders to determine correct quantities, packing, and general accuracy of selected orders.
Complete required level of QC sampling, and required load audit forms.

· Consult with appropriate Supervisor regarding any problems identified in the QC process including quality issues not meeting standards and/or potential safety issues.

· Ability to coach selectors on job quality and efficiency.

· Other duties and special projects as requested.

· Must maintain good attendance.

· Maintain safe work practices.

· Maintain safeguards of confidential company information.

· Works with the Supervisor to investigate customer complaints.

· Performs driver check-in duties by reviewing customer invoices for accuracy.

· Evaluates product returns and determines if product is okay to be taken back.

Additional Responsibilities:

· Involved in training of Inventory Control Clerks

· Processes Damaged material, ensures Returned Goods are properly inventoried, and monitors Suspense inventory to make certain any/all is properly researched

· Helps maintain proper procedures throughout the warehouse by bringing up incorrect practices to the necessary leadership

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to write routine reports and correspondence.

· Ensures compliance to inventory processes and procedures, and contractual obligations.

· Ability to physically count articles or products on shelves, racks and pallets.

· Utilize computer terminal to properly account for inventory issues, returns, and documentation.

Qualifications:

· A minimum of one (1) year experience in QC role and/or product knowledge required.

· Experience using WMS software a plus (Synapse preferred).

· PC literate with experience with Microsoft Outlook, Word, Excel and Access Database.

Education and/or Experience Required:

· High School Diploma or GED (General Education Diploma) equivalency.

· Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

· Ability to read and write emails.

· Ability to physically count articles or products on shelves, racks and pallets.

· Forklift certification a plus.

Language Skills Sets:

· Fluency in English

Mathematical Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability:

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Ability to determine “root cause” of problem and determine corrective action.

Computer Skills:

To perform this job successfully, an individual must have knowledge of the Microsoft Office Suite for writing emails and interpreting and/or creating reports.

Physical Demands:

· Must be able to occasionally lift and/or move up to 55 pounds.

· Must be able to stand; walk; stoop; kneel; crouch; or crawl.

· Must be able to activate phone systems utilizing keyboards and buttons.

· Must be articulate and comfortable speaking in front of others.

· Regularly works in an indoor/office environment and required to sit and/or use repetitive hand motion.

· Frequently required to talk, hear, stand and walk.

· Must be able to work in excess of continuous 8 hours when required.

· Must be able to work under stressful situations, have good cognitive skills, maintain work accuracy, and the ability to concentrate on more than one task at a time.

· Must have the ability to read and discern visual images on a variety of media with 20/20 corrected vision.

· Must be able to speak and communicate clearly over telephones.

· Must be in sound physical health as determined by a certified licensed physician with no evidence of the use of controlled substances.

Job Type: Full-time

Pay: $22.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 10 hour shift
• 8 hour shift
• Monday to Friday

Experience:

• Warehouse management: 1 year (Preferred)
• Quality control: 1 year (Preferred)
• Leadership: 1 year (Preferred)

Work Location: In person