Do you want to change the world through property management and be part of something bigger? We’re disrupting the property management industry by providing a simple and effective rental experience for both owners and renters.

We want to help… Property owners who value their assets, time, and a long-standing relationship.

We will help them by… Providing a management service that creates a highly passive investment by focusing on transparency, communication, and maximum ROI while offering a high-level customer service experience for renters.

The change we want to make is… Create trust and security with property owners by going beyond the industry status quo to focus on the end goal of building long term wealth through real estate investment.

We will know we are successful when… Rize is recognized as the go to PM company for investors and brokerages in the single family and small multifamily spaces in Salt Lake City.

We’re transparent, mindful, and simplify the process for our clients. If this sounds like a good fit and you want to create change and drive outcomes, then you may be a good fit.

Role (Overview of the Position)

· Oversees all aspects of resident relations, activities, and communication; develops and maintains a residential environment conducive to the overall success of the company.

Responsibilities (Tasks Associated with the Role)

· Have passion for exceeding resident expectations and providing exceptional customer service

· Engage with residents, fostering an ongoing, positive relationship while confirming their expectations are being fulfilled

· Provide a personalized experience, with emphasis on care and convenience for our residents

· Identify, communicate, and implement opportunities to improve resident experience and service

· Respond to resident complaints and concerns in a timely and professional manner

· Follow up with residents within 24-hours to ensure the inquiry/complaint has been resolved satisfactorily

· Coordinate resident communication, including notices, newsletters, and emails

· Assist maintenance team with coordination of preventative maintenance schedules, planning and notifications

· Assist leasing team and operations coordinators with various tasks

· Take ownership of company reputation management, responding to reviews, surveys, and resident feedback forms

· Take ownership of resident renewal processes, working with the leasing team to ensure renewals are managed well

Results (Expected Accomplishments)

· Maintain a high level of customer service

· Understand all company policies and procedures

· Resolve basic questions, concerns, and issues as thoroughly as possible before sending to the management team

· Answer phones and general inquiries

· Work with the Leasing Team and Maintenance Team to develop systems for greater efficiency

Requirements (Expected Proficiencies)

· Minimum of one year previous property management experience

· Ability to work in a team and jump in to help when needed

· Ability to multitask and meet deadlines

· Ability to effectively communicate via phone, email, and in person

· Ability to learn new software and experience with Appfolio or other property management is a plus

· Understanding and execution of high-level customer service

· High degree of initiative and self-motivation; strong problem-solving skills

· Basic PC knowledge including Word and Excel

· Spanish speaking is preferred

This job description is not all-inclusive and certain activities, duties, or responsibilities may be required of the team member as needed.

To apply for this position please send resume and cover letter in pdf format.

Must be able to pass a criminal background check to be considered for employment.

Information

Company offers medical, dental, and time off benefits.

This position is located at our company’s corporate office in downtown Salt Lake City, Utah at 1600 South State Street. Hours are from 8:30 am – 5:30 pm, Monday-Friday.

RIZE Property Management is an equal opportunity employer which recruits, hires, trains and promotes personnel for all job titles without regard to race, color, religion, sex, national origin, disability, genetic information, veteran status, or any other status protected under local, state, or federal laws.

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Retirement plan

Experience level:

• 1 year

Schedule:

• Monday to Friday

Education:

• High school or equivalent (Required)

Experience:

• Property Management: 1 year (Required)

Work Location: In person