Job Title

Processing Manager

Reports To

Managing Director of Retail Operations

Job Overview

The Processing Manager is responsible for overseeing the day-to-day loan processing operations of a mortgage company. They ensure that all loans are processed in accordance with federal and state regulations, while also ensuring that the company’s employees are properly trained on new policies or procedures.

As a mortgage processing manager, you’ll play a critical role in that process, overseeing a team of mortgage processors and ensuring that loan applications are processed efficiently and accurately. The ideal candidate will have experience in the mortgage industry, as well as strong leadership and management skills. You must be able to work in a fast-paced environment and be comfortable making decisions under pressure. If you’re looking for an opportunity to make a difference in the lives of others, this is the job for you.

Responsibilities and Duties

· Oversee the daily operations of the mortgage processing department, including loan origination, underwriting, and closing

· Ensure that all loans are processed in a timely and efficient manner, in accordance with company policy and procedure

· Review and approve loan files for accuracy and completeness prior to submission to underwriting

· Manage a team of mortgage processors, providing guidance and support as needed

· Monitor individual and team performance, providing feedback and coaching as necessary

· Handle escalated issues and customer complaints in a professional and efficient manner

· Serve as a liaison between the processing department and other departments within the organization

· Keep abreast of industry changes and updates, ensuring that company policies and procedures are updated accordingly

· Maintain accurate records of all loan files and documentation

· Prepare regular reports on departmental activity and performance

· Participate in departmental budgeting and forecasting

· Perform quality control reviews of loan files

Qualifications:

· Bachelor’s degree in business, finance, or related field

· 5 years experience in mortgage loan processing

· Expert knowledge of mortgage loan processing software and systems

· Strong understanding of federal, state, and local lending regulations

· Ability to lead and manage a team of loan processors

· Excellent communication, interpersonal, and customer service skills

· Highly organized with superb attention to detail

Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on organizational needs and priorities.

Job Type: Full-time

Pay: $45,000.00 - $65,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 1 year
• 2 years

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Ability to Relocate:

• Plantation, FL 33324: Relocate before starting work (Required)

Work Location: Hybrid remote in Plantation, FL 33324