About Rivian Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown.

Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

This role will have responsibility for the day-to-day administration of all network elements of third-party service centers.

The candidate will need to have excellent communication skills, both written and oral and will need to manage multiple priorities simultaneously.

The Account Specialist, 3P Service Programs will report to our Manager, Collision Operation. Responsibilities Help identify the program requirements and offerings in close alignment with Rivian teams (especially strategy, legal, field service operations, training, tooling & equipment) to capture business needs and timing Serve as the primary liaison with our third-party service centers, responsible for implementing program initiatives and serving as the key point of escalation for significant operational challenges, with a commitment to delivering successful resolutions Monitor and evaluate the service quality of partner-managed service center, ensure compliance with program requirements, conduct regular reviews and analysis of business metrics, and implement corrective actions when necessary.

Responsible for handling daily inquiries and resolving issues to Rivian's satisfaction Collaborate with internal teams to ensure a consistent and integrated experience across all digital touchpoints used to manage the 3P service network Monitor third-party repairer quality and warranty activity and work cross-functionally with auditing of service partner invoices within Coupa to ensure compliance and agreed upon labor rate(s) Maintaining warranty payout oversight with regular updates to finance and management Qualifications 3 years of demonstrated experience in automotive service operations.

OEM network management or vendor management preferred Possesses an understanding of automotive repair processes and conveys findings and recommendations clearly and concisely Demonstrates quantitative and analytical skills, coupled with an attention to detail Exhibits ability to prioritize deliverables, effectively balancing speed and accuracy in decision-making Effectively manages internal and external stakeholder relationships and adapts communication style to influence and inspire others Ability to work and remain motivated in a fast-paced environment Ability to travel about 40% Domestically Must possess a valid driver’s license with a clean driving record Willingness to commit to working across all timezones per the needs of customers and Rivian's cross functional teams Ability to stand, sit, or walk for 8-10 hours per day Required to communicate using phone and / or e-mail Ability to view, read, and interpret documents Ability to perform all duties in an office environment that may contain ambient noise and temperature fluctuations Pay Disclosure Salary Range for California Based Applicants : $87,300 to $118,600 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range for Washington Based Applicants : $87,300 to $109,100 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range for Colorado Based Applicants : $83,500 to $104,400 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Salary Range for New York Based Applicants : $94,900 to $118,600 (actual compensation will be determined based on experience, location, and other factors permitted by law).

Benefits Summary : Rivian provides robust medical / Rx, dental and vision insurance packages for full-time employees, their spouse or domestic partner, and children up to age 26.

Coverage is effective on the first day of employment, and Rivian covers most of the premiums. Equal Opportunity Rivian is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, ancestry, sex, sexual orientation, gender, gender expression, gender identity, genetic information or characteristics, physical or mental disability, marital / domestic partner status, age, military / veteran status, medical condition, or any other characteristic protected by law.

Rivian is committed to ensuring that our hiring process is accessible for persons with disabilities. If you have a disability or limitation, such as those covered by the Americans with Disabilities Act, that requires accommodations to assist you in the search and application process, please email us at candidateaccommodations@rivian.

com. Candidate Data Privacy Rivian may collect, use and disclose your personal information or personal data (within the meaning of the applicable data protection laws) when you apply for employment and / or participate in our recruitment processes ( Candidate Personal Data ).

This data includes contact, demographic, communications, educational, professional, employment, social media / website, network / device, recruiting system usage / interaction, security and preference information.

• Rivian may use your Candidate Personal Data for the purposes of (i) tracking interactions with our recruiting system; (ii) carrying out, analyzing and improving our application and recruitment process, including assessing you and your application and conducting employment, background and reference checks;
• iii) establishing an employment relationship or entering into an employment contract with you; (iv) complying with our legal, regulatory and corporate governance obligations;

v) recordkeeping; (vi) ensuring network and information security and preventing fraud; and (vii) as otherwise required or permitted by applicable law.

Rivian may share your Candidate Personal Data with (i) internal personnel who have a need to know such information in order to perform their duties, including individuals on our People Team, Finance, Legal, and the team(s) with the position(s) for which you are applying;

ii) Rivian affiliates; and (iii) Rivian’s service providers, including providers of background checks, staffing services, and cloud services.

Rivian may transfer or store internationally your Candidate Personal Data, including to or in the United States, Canada, the United Kingdom, and the European Union and in the cloud, and this data may be subject to the laws and accessible to the courts, law enforcement and national security authorities of such jurisdictions.

Please note that we are currently not accepting applications from third party application services.

Last updated : 2024-03-27