Position Summary

This position is responsible for taking orders and payments from guests upon entering the restaurant. Welcome guests, seat them at tables and help ensure quality of service.

Essential Duties and Responsibilities

Include, but are not limited to:

• Assigned a register at the beginning of shift and given a drawer containing a “bank” of money.
• Receive payment by cash, credit cards, coupons, vouchers, or automatic debit.
• Issue a receipt to the guest and return the appropriate change.
• Monitor checkout station to ensure they have adequate cash available.
• Ensure there are adequate supplies such as register paper, pens, etc. available at the register at all times.
• Post charges against guests’ hotel room when necessary.
• Maintain clean and orderly checkout area.
• Greet and seat guests at tables.
• Inform guests of any specials of the day.
• Inspect dining and serving areas to ensure cleanliness and proper setup.
• Maintain contact with kitchen staff, management, serving staff and guests to ensure that dining details are handled properly.
• All other duties as assign.

Working Conditions

The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job with or without reasonable accommodations.

The work environment consists of very demanding surroundings with a moderate to high noise level.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk and reach with arms and hands. Must have the ability to perform repetitious functions accurately. Must have good manual dexterity. Must have the ability to lift at least 25 pounds.

Education / Training / Experience

• High school diploma or equivalent and/or experience.
• Money handling experience preferred.

Qualifications

The requirements listed below are representative of the knowledge, skill, and/or ability required

• Knowledge of principles and processes for providing customer service.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Skills and Knowledge

• Ability to read, analyze and interpret common documentation.
• Ability to respond to common inquiries or complaints from employees, regulatory agencies or members of the staff.
• Ability to write and present information to management in a reasonable manner.
• Ability to define problems collects data, establish facts and draw valid conclusions.
• Ability to interpret an extensive variety of instructions and deal with several variables.

Education

• High School or better