Boutique Property Management company in Stamford Connecticut managing 5 communities with approximately 400 units is seeking a service manager a key role within the company, responsible for overseeing the service department and ensuring high-quality customer interactions, reports, and repairs.
Key Responsibilities:

• Managing the service department team.
• Handling customer service interactions and resolving complaints or concerns.
• Maintaining strong relationships with customers and third-party vendors.
• Bidding and maintain required service contracts
• Ensuring repeat customers through excellent service.
• Overseeing administrative tasks, such as managing invoices, processing orders, and tracking inventory.
• Setting up and maintaining a service desk, improving its efficiency.
• Auditing work and customer service to meet the company’s standards and goals.
• Keeping up-to-date with industry regulations, standards, and innovations.

Requirements:

• A bachelor’s degree in business, administration helpful but not a requirement
• Previous sales and management experience may be advantageous.
• Strong knowledge of the industry.
• Excellent leadership, communication, sales, and customer service skills.
• Computer literacy and good organizational skills are essential.