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River Valley Co-op Our Mission: River Valley Co-op staff members are all empowered ambassadors for our cooperative’s mission of creating a just marketplace that nourishes the community.
Cooperative values and the larger cooperative movement inspire us to work together for a more sustainable and just future. As a team, we work to leverage our grocery retail's economic impact for positive social change in the food system, our environment, and our community. We are committed to social justice and developing our anti-racism and multicultural skills throughout our organization.
Our cooperatively-owned business values working together in partnership with our local food producers, other vendors and service providers, community organizations, employees, and our customers to serve our community food needs in ways that sustainably support our mutual needs and aspirations. We prioritize building and sustaining our business operations capacity to generate positive impacts for our employees, business partners, customers, local economy, the common good of our community, and the environment.
Our friendly store operations specializing in fresh, local, organically grown, and natural foods, builds community resilience and grows our local economy. We work hard and have fun doing it, act with honesty, kindness, and respect, and strive to improve every day.
Position: CUSTOMER SERVICE ASSISTANT MANAGER
Full-time. Requires open availability, including evenings and weekends.
Status: Reports to Customer Service Manager
Supervises Customer Service Team
Pay Level: VIII, exempt.
Location: Easthampton, MA
Purpose: The Customer Service Assistant Manager will provide a high level of service to River Valley Co-op’s internal and external customers and will be responsible for building and maintaining a positive image for our co-op. The Customer Service Assistant Manager will be responsible for establishing and sustaining relationships with consumers and staff by providing direct supervision of sales floor operations, consistent communication, and actionable accountability. The Customer Service Assistant Manager will also help to initiate and maintain a culture of engagement through training and positive influence.
Essential Duties & Responsibilities
SALESFLOOR
TRAINING
COMMUNICATION
FACILITIES & OPERATIONAL
ALL STAFF DUTIES
Qualifications
ESSENTIAL
FUNCTIONAL
PREFERRED
River Valley Co-op is an equal opportunity employer encouraging excellence through diversity.
Full Time
Retail
$92k-119k (estimate)
05/03/2024
05/17/2024
rivervalley.coop
NORTHAMPTON, MA
100 - 200
Private
ROCHELLE PRUNTY
$10M - $50M
Retail
The job skills required for Customer Service Assistant Manager include Customer Service, Communication Skills, Cash Handling, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Assistant Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Assistant Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Assistant Manager positions, which can be used as a reference in future career path planning. As a Customer Service Assistant Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Assistant Manager. You can explore the career advancement for a Customer Service Assistant Manager below and select your interested title to get hiring information.