Description

The Support Coordinator position exists to ensure all departments and campuses of River Valley Church are provided the technology related support they need to effectively and efficiently perform their work. 

Essential Duties and Responsibilities

The Support Coordinator is required to perform a range of duties including, but not limited to:

• Maintain inventory of all River Valley equipment through the tracking of machines and devices (i.e. desktops, laptops, projectors, iPads, etc.) 

• Assist in maintaining and troubleshooting corporate cell phones, central phone systems, and email accounts

• Install cabling, wiring, and audio/visual equipment, particularly through strategic partnerships with trusted and value-based vendors

• Work closely with River Valley ministries (departments) to coordinate resources and timetables to ensure all areas are properly supported for upcoming events, short-term projects, staff changes, as well as regular day to day functionality

• Work closely with the Production team to assist in troubleshooting as well as collaborating on coordinating new hardware and AVL services, installs, repairs, and upgrades applicable to supporting the ministries, events, and initiatives of River Valley

• Assist in general technology troubleshooting and support efforts by creating pathways for minimizing response times for any issues

• Assist in auditing hardware, systems, applications, and processes to ensure all are meeting or exceeding need and expectation

• Implement and maintain standard technology policies and procedures

• Maintain professional and technical knowledge by attending educational training, reviewing professional publications, establishing personal networks, etc. 

• Occasional availability evenings and weekends for technology troubleshooting, specific to on-site ministry

Other Responsibilities

Individual will complete responsibilities in accordance with the church’s policies, Lead Pastor, and applicable procedures as assigned. Ability to travel and other duties as assigned.

Qualifications

• Basic understanding of networking technologies

• Basic understanding of Apple and Windows operating systems and platform

• Basic understanding of computer and printer hardware

• Understanding of equipment purchasing and research

• Basic understanding of audio, video, and lighting technology desired

• Have a strong understanding and awareness of safety protocol

• Ability to train and lead others

• Proficient in Microsoft Office Suite and Google G-Suite

• Excellent communication skills

Education

Any combination of education and training which demonstrates the ability to perform the duties and responsibilities as described with an emphasis on continual learning.

Experience

Successful candidate should have at least 3 years of related experience.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.