Front Office Operations Manager

River’s Edge Resort

Position Purpose:

We are looking for someone with previous hospitality leadership experience, who has a modern and energetic take on the hotel industry and will be capable of developing and leading a front office team that will help bring this hotel to success! This position is seasonal from May to September, however, can become year-round with a focus on task force.

EXAMPLE OF ESSENTIAL FUNCTIONS:

• Manages Front Desk operations to ensure the highest level of guest service and operational efficiencies with regard to the check-in and check-out process.
• Oversees room reservations, front office systems, supplies inventory and scheduling.
• Trains, supervises, counsels, schedules, and evaluates, manages, and motivate all front desk associates.
• Works with and communicates effectively and efficiently with housekeeping and maintenance departments.
• Uses effective and sound management skills & judgement to solve issues for best possible outcomes.
• Ensures compliance with company standards to ensure consistent high quality guest relations.
• Communicates with guests and associates, both verbally and in writing to answer questions and provide clear direction in advising and instructing staff accordingly.
• Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Fully hands-on position assisting in all areas as may be required.
• Supports and embraces management company culture and core values.
• Assumes additional assignments and responsibilities as may be directed by hotel’s general manager.

QUALIFICATIONS:

• Minimum of one-two years’ experience as a Front Office Manager or Front Desk Supervisor.

NOTICE:

The hospitality business functions seven (7) days a week, twenty-four hours a day. In addition, this is a hospitality business, and a hospitable service atmosphere must be projected at all times.

Upon employment, all associates are required to fully comply with JL Hospitality Management policies and procedures for the safe and efficient operation of hotel facilities.

JL Hospitality Management, LLC is an equal opportunity employer. JL Hospitality Management, LLC does not discriminate in employment on account of race, color, religion, national origin, citizenship status, ancestry, age, sex (including sexual harassment), sexual orientation, marital status, physical or mental disability, military status, or unfavorable discharge from military service.