RESPONSIBILITIES

• Answer live incoming calls from patients wishing to schedule or reschedule an appointment; takes accurate messages and distributes tasks accordingly
• Screens patient accounts prior to scheduling to ensure outstanding balances and collection balances are addressed with patients according to RCIPS Financial Policy
• Obtaining necessary patient information to meet current Federal guidelines and Meaningful Use guidelines for electronic medical records
• Assist with sorting and tasking as appropriate the incoming faxes through practice management system
• Scanning pertinent patient information into EMR including patient authorizations, recent labs delivered by patient, etc.
• Preparing superbills and specimen forms for patients as needed
• Review the previous evening’s answering service messages, returning calls to patients that request to cancel or reschedule their appointment
• Obtain Prescription Monitoring Program (PMP) report for daily appointments
• Copies insurance cards and other pertinent documents essential to complete the registration process
• Collects patient copay, co-insurance or deductibles as patient insurance policy requires
• Accurately enters patient demographic and insurance information into the practice management system
• Verify insurance on Scheduler three (3) days prior to scheduled appointment
• Explains practice requirements/regulations and answers patient questions articulately and courteously, speaking both informatively and sensitively. Refers misguided questions to the proper party or area in the practice as necessary
• Schedules return to clinic appointments and procedures, providing adequate time, checks privileges, looks for conflicts of time
• Obtaining patient authorization for medical records release (HIPAA compliance)
• Identifying and resolving minor patient billing complaints
• Ensure all signs are fully functional and operational with correct and timely messaging displayed, if applicable
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, brochures)
• Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, verifying receipt of supplies
• Protects patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintains operations by following policies and procedures, reporting needed changes
• Contributes to team effort by accomplishing related results as needed
• Is friendly, courteous, and helpful to all patients and visitors
• Works collaboratively with all other departments to ensure a positive patient experience
• Other duties, as assigned

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to cope with a busy, challenging office environment.
• Ability to communicate calmly and compassionately in a high-volume call center.
• Ability to multitask effectively; apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• Must be able to work independently or as part of a team; maintain good interpersonal relationships with patients, co-workers, and other health team members.
• Must be flexible, organized and be able to manage a demanding workload with accuracy.
• Must be motivated and willing to go the extra mile and invest and exceed expectations beyond the call of duty to contribute to the company's success
• Knowledge of customer service principles and techniques.
• Knowledge of common office computer programs; Word, Excel, Internet.

EDUCATION/EXPERIENCE REQUIRED

• Minimum High School Diploma or equivalent.
• Experience working with the public; ability to demonstrate strong communication and customer service skills.
• Minimum 2 years recent medical office reception experience required.

Job Type: Full-time

Pay: $15.00 - $17.00 per hour

Expected hours: No less than 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Uniform allowance
• Vision insurance

Healthcare setting:

• Private practice

Medical specialties:

• Pain Medicine

Schedule:

• Day shift
• Monday to Friday
• No nights
• No weekends
• Overtime

Experience:

• Medical Office Reception: 2 years (Required)
• Insurance verification: 2 years (Required)

Work Location: In person