RESULTS. INNOVATION. VALUES. ACCOUNTABILITY. 

That’s RIVA. Our employee-first approach has manifested a culture that attracts the best and brightest. By investing in people firsts, and providing a flexible work environment, our employees have higher moral, higher productivity rates, and lower turnover. At RIVA, people are our #1 priority. 

Project Overview

Responsibilities

• Lead and optimize Desktop Management and Monitoring infrastructure, ensuring effective operation and support of desktop software configurations, hardware inventory, and deployment of updates across various client platforms.
• Administer Microsoft Endpoint Configuration Manager (MECM) for efficient software, patch, and update deployments, while maintaining client images and task sequences.
• Develop and uphold installation, configuration, and patch management procedures, aligning with organizational standards and security policies.
• Oversee and support Security Compatibility Testing (SCT) to ensure application safety and compatibility across different systems.
• Manage Active Directory environment tasks, including user and access management, group policy administration, and security controls.
• Serve as a senior point of escalation for complex support issues, collaborating with Help Desk, IT teams, and system administrators to resolve challenges and share knowledge.
• Provide leadership and mentorship to IT staff, promoting a service-oriented culture and fostering team development.
• Oversee and improve imaging processes through MDT integrations with MECM and manage the SCCM for device patching and updates.
• Offer occasional off-hours support to manage critical system updates and maintenance, ensuring system reliability and performance.

Requirements

• Proven experience as a Microsoft Endpoint Configuration Management Administrator, with expert knowledge in Microsoft’s System Center Configuration Manager (SCCM) for managing and deploying software, updates, and patches.
• In-depth knowledge of Microsoft SQL Server Scripting, essential for creating and managing database queries and automating administrative tasks.
• Solid understanding of ITIL frameworks, particularly in incident and problem management, to ensure effective and standardized IT service delivery and support.
• Comprehensive knowledge of workstation operating systems and networking, enabling efficient troubleshooting and optimization of client environments.
• Deep understanding of the OSI Model, crucial for diagnosing and resolving network issues and ensuring robust network communication.
• Strong ability to collaborate with IT Support Teams, fostering teamwork and knowledge sharing to resolve complex technical issues and improve service efficiency.
• Demonstrated leadership or management experience in an IT environment, showcasing the ability to lead projects, mentor team members, and drive operational excellence.
• Relevant certifications in Microsoft Endpoint Configuration Management or related fields are preferred to demonstrate proficiency and commitment to the field.

RIVA Solutions is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identify, national origin, disability, veteran status, or any protect class. If you need a reasonable accommodation to search for a job opening or to submit an online application, please email accommodations@rivasolutionsinc.com. Only messages left for this purpose will be returned.