Job Overview:

We are seeking a Front Desk Agent to join our team at a hospitality establishment. The ideal candidate will be the first point of contact for guests, providing exceptional customer service and ensuring a positive experience from check-in to check-out.

Responsibilities:

- Greet and welcome guests in a friendly and professional manner
- Check guests in and out efficiently
- Answer phone calls and direct inquiries to the appropriate department
- Assist guests with requests and provide information about hotel services
- Handle guest feedback and resolve any issues promptly
- Maintain a tidy and organized front desk area

Skills:

- Experience in guest services or hospitality industry preferred
- Proficiency with phone systems and basic office equipment
- Strong customer service skills with a focus on guest relations
- Excellent phone etiquette and communication skills
- Ability to speak multiple languages is a plus (Bilingual or Multilingual)
- Familiarity with hotel management software is advantageous

Join our team as a Front Desk Agent and be part of creating memorable experiences for our guests.

Job Types: Full-time, Part-time

Pay: $16.00 - $17.00 per hour

Expected hours: 20 – 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Free parking
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Evening shift
• Holidays
• Night shift

Work setting:

• In-person

Ability to Relocate:

• Henrietta, NY 14467: Relocate before starting work (Required)

Work Location: In person