Job Summary:

OurClaims Specialist will handle Commercial Lines property casualty insuranceclaim matters for Risk Strategies’ clients.

PrimaryResponsibilities and Duties:

Theduties of the Claims Specialist include, but are not limited to;

• Review circumstances surrounding claims along with appropriate coverage and verbally communicate preliminary coverage opinion to the client
• Acknowledge receipt of claim to client in writing and request all documents necessary in order to move forward and properly advocate on client’s behalf
• Keep AMS claims file properly updated and attach documents in accordance with protocols created and set within the department
• Handle to conclusion insurance claims presented by RSC clients and/or as assigned by Claims Practice Leader.Duties include advocating for the client, maintaining an active diary, transmittal of documentation and follow-up correspondence to the client and carrier
• Assist client in assembling and submitting their claim to the carrier
• Attend client meetings, on-site loss inspections and board meetings when necessary
• Coordinate and mediate at builder’s meetings on problem claims
• Fieldclient questions or concerns and act as mediator with the insurance carrierwhen necessary

• Provideinformation/documentation to adjusters and other company personnel as requested

• Provideinsured with interim status and final settlement information

• Reviewlawsuits submitted by clients prior to filing with carriers

• HandleAccount Executive inquiries and provide loss information whennecessary

• Conductand/or attend client claim reviews as requested by Producers and Account
  Managers

• Performother duties/projects as assigned by Claims Practice Leader from time to time

Requirements and Qualifications:

• 3 yrs. Commercial Lines claims experience, brokerage experience preferred
• Valid P&C Broker’s license preferred
• Possessexcellent verbal and written communication skills and exceptional interpersonalcommunication skills

• Agencymanagement system knowledge required, AMS 360/Work Smart preferred

• Proficientcomputer skills, in particular Microsoft Office suite

• Abilityto multi-task and maintain organization in a fast paced, changing environment

• Possess the ability to provide superior customer service

• Possess excellent client advocacy and negotiation skills

• Self-starter, professional and assertive

• Exceptional organizational and time-management skills

• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is required to regularly sit, hear, and reach with hands and arms. The employee is occasionally required to stand, walk and stop. The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.The noise level in the work environment is usually moderate to loud. Occasional travel may be required.