Description

POSITION SUMMARY:

The Performance Manager is responsible for managing client accounts, identifying and executing on benefit strategies, and ensuring quality delivery of services to the client. This individual is also responsible for client retention.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Serve as client's primary business consultant.

• Oversee strategy and solution identification, presentation, and implementation.

• Guide client action plan.

• Act as the day-to-day point of contact for all assigned clients to ensure the delivery of quality services.

• Manage the tactical aspects of client engagements for large and complex clients.

• Coordinate and manage suppliers.

• Ensure both parties meet their obligations to deliver the objectives required in the contract.

• Oversee client onboarding and supplier implementation.

• Prepare and present client-facing documents, as needed.

• Execute defined benefit strategies.

• Ensure client reporting is completed in a timely manner and provides the type and level of information needed for quality decision-making.

• Expand benefit knowledge and skills by participating in thought leadership and/or deepening specialized knowledge about topics including, but not limited to, healthcare, benefit plans, ERISA, benefit administration platforms, private insurance exchanges, etc.

• Create a team-based environment that reinforces Risk lnternational’s values of intelligence, integrity, consistency, energy, advocacy, service, and respect.

QUALIFICATIONS:

This Performance Manager must be highly motivated and a self-starter. This individual needs to possess strong client service skills, excellent written and verbal communication skills, strong interpersonal and problem-solving skills, and be detail-oriented. The individual must be able to manage time-sensitive projects and multiple priorities. To perform the position, an individual must be able to satisfactorily per form each essential duty. The requirements listed below are representative of the knowledge, skill, and/or ability required.

EDUCATION AND/OR EXPERIENCE:

It is required that individuals have completed a bachelor's degree. Prior experience with benefit plans, ERISA and/or healthcare is required.

Individuals should have a minimum of five to seven years working in benefits or similar capacity where experience included account management, identifying benefit strategies, leading and managing in a team-based environment, and managing relationships with various partners in the benefits industry.

CERTIFICATES/LICENSURE/REGISTRATIONS

Preference will be given to individuals who have completed the CEBS or have obtained their life and health insurance license.

COMPUTER SKILLS:

To perform this job successfully, an individual should have advanced proficiency in all Microsoft Office products and be able to learn new systems within a reasonable time.

Qualifications