Do you have a passion for creating exceptional customer experiences in a cooperative business that provides its community with high-quality, natural, and sustainable foods and goods? Are you both a strong leader and team player who enjoys helping to create a great place to work? Do you prefer multi-tasking and a variety of work responsibilities? If so, consider joining Rising Tide, a vibrant, fun place to work with a “part of the family” atmosphere that’s overflowing with kindness. We are located in beautiful Midcoast Maine, and this is a full-time, onsite, year-round position offering competitive wages, a generous employee discount, health benefits and a retirement plan.

Responsibilities of the Strategic Customer Experience Leader include: Overseeing about 50 team members and all aspects of daily store operations to deliver a fantastic experience for our customers, our local producers, and our employees. Ensuring effective team leadership, a visually appealing space, and strong financial outcomes. Participating as a member of the senior management team in ensuring the short- and long-term financial health of the Co-op.

We are seeking the following qualifications:

• The equivalent of a bachelor’s degree acquired through a combination of formal education, demonstrated, advanced, and continuous learning, and related experience.
• Demonstrated experience, ability, and success in creating exceptional customer experiences.
• At least five years of leadership experience and success in building and nurturing strong teams.

Employee benefits include health, dental and vision insurance, a retirement plan, a store discount, wholesale discount, profit sharing, and paid time off. Plus, daily access to local, organic products and a fun team of co-workers!

Rising Tide is a welcoming and inclusive workplace. We are an equal opportunity employer.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Experience level:

• 5 years

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• customer service leadership: 5 years (Preferred)
• senior leadership: 5 years (Preferred)

Work Location: In person