Description

Job description

Clinic Practice Manager

At Silver Healthcare (SHC), we owe our success to the efficiency of organizational processes. To help maintain and grow this standard, we’re seeking an experienced Clinic Practice Manager to oversee daily activities of four sites as well as our Urgent Care. The ideal candidate will have a sharp business mind and proven success in managing multiple departments for maximum productivity. This person will be highly skilled in human resources, finance, and IT management, and be able to develop and maintain an environment of trust, diversity, and inclusion within the SHC team.

PRIMARY JOB DUTIES/ESSENTIAL FUNCTIONS:

· Be responsible for the day-to-day coordination and supervision of Silver Health Care (SHC) support staff at all SHC clinics.

· Oversee Department supervisors to review, approve duties and responsibilities and supervise health care support staff at all SHC clinics.

· Ensure all shifts are adequately staffed with competent individuals at each clinic by maintaining functional knowledge of support staff responsibilities.

· Oversee materials management, ordering medications, equipment and other materials needed for the smooth operation of all SHC clinics. 

· Oversee efforts of department Supervisors to provide a supportive work environment, necessary resources, and support staff for all medical providers at each clinic to enable them to practice medicine at an optimal level.

· Develop, implement, and monitor adherence to written protocols/policies and 

procedures pertaining to clinic operations for each clinic in compliance with regulatory agencies.

· Work in tandem with department supervisors to guarantee that all practice operations run smoothly.

· Develops, recommends, implements and maintains an overall organizational structure, systems, and staffing plan to effectively accomplish the goals and objectives of the clinic(s); ensuring timely and resource-efficient responses to clinic needs.

· Manages all aspects of clinic operations while controlling labor costs and clinic expenses.

· Maintains functional knowledge of support staff responsibilities and coordinates with CMO to assure maximum effectiveness of all practitioners. 

· Initiates coaching, disciplinary action, and performance improvement planning utilizing direct and open communication, to address violations of policy and/or poor behavior or performance.

· Analyzes reports, prepares summary, and develops plans for improvement of financial results, clinic productivity and operational benchmarks, executing change as appropriate.

· Leadership role in planning and running all staff and practitioner meetings. Assure proper attendance and participation of staff and practitioners. Partner with cross-functional teams to improve proprietary tools and systems.

· Oversees all supporting vendor contracts and participates in negotiating new ones as necessary. 

SKILLS:

· knowledge of Urgent Care and Primary Care clinic operations.

· Working knowledge of management software programs, including Teams, Slack, Microsoft, Google Spreadsheets, Paylocity Payroll.

· Ability to handle multiple and disparate issues simultaneously. 

· Understanding of Value Based Care through the ACO REACH initiatives. 

· Knowledge and skills in Change Management.

PHYSICAL REQUIREMENTS:

· This is a field position and is 100% in the clinic, the expectation is that the Business Manager will be in practice’s clinic(s) every day.

· Travel between locations is required.

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift 15 – 20 pounds at a time.