Job Description: 

Are you passionate about helping others enhance their physical and mental wellbeing? 

Do you enjoy working in a life-giving, fast paced environment, fully focused on serving others?

Are you a skilled communicator with an abundance of sales and administrative experience? 

If so, we want you on our team, ready to put your full attention on giving our clients an unforgettable experience every day! 

We are looking for a Client Success Coach who can captain the ship of positively impacting our client’s lives through delivering timely and thoughtful communication, educating on all of our state-of-the-art wellness services, and closing sales that guide each client towards their optimal plan or program.

The specific duties of a Client Success Coach include: performing follow up sales calls for all online leads, driving word of mouth referrals, managing administrative tasks like monitoring membership usage, resolving customer conflicts, and selling in store memberships and packages. You should be ready to perform a high volume of administrative tasks as well as interpersonal communication, including sales. 

Working Environment: 

The Client Success Coach is a part time role (15-25 hours per week), typically broken up over 3 days per week. This role is administratively based with approximately 90% of time spent at the front desk engaging with clients in person and by phone.

Responsibilities & Duties:

• Maintaining a culture of over delivering for the client’s experience: Timely & thoughtful communication for each client as they move through their unique customer journey. Examples include: responding to email and text requests, follow up phone calls, and overseeing systematized check ins and rewards for clients at specific intervals. 
• Monitor & manage membership accounts: Get in contact with accounts that are not in good standing from payment failure, ensure all membership revisions are correctly implemented, and monitor daily transactions. 
• Close sales: Educate and provide information for every client regarding membership plans and packages, while following specific sales strategies. Includes wellness membership sales, body sculpting & IV therapy plans and packages. 
• Drive upsells: Monitor customer journeys and ignite conversations about upsell offers at strategic times. 
• Managing client database and CRM: Accurately move clients throughout an online database pipeline, reflecting how many times they have been contacted and when their next scheduled follow up should occur. 
• Perform in store administrative tasks: Answer phone calls, schedule appointments, and check out clients. 
• Improve lead flow and membership communication cadence: Identify additional opportunities to engage with clients and leads that positively impacts their life and improves membership retention rates.

Perks Of The Role:

- Competitive Salary 

- Unlimited Access To Top Notch Wellness Services

- Upbeat & Fun Working Environment

Required Availability:

- Must be available to work EVERY Thursday (3pm-7:15pm), Friday (9:45am-4:15pm), and Saturday (9:45am-4:15pm).

- Must be responsive and available in the event of an emergency staffing situation.

Minimum Qualifications:

- A Top Performer who has a strong sales background, can handle difficult conversations, set goals, prioritize work, and drive business performance.

- A Servant Leader who leads by example in all of their actions, placing others' needs above their own, inspiring others to reach their full potential.

- A Solution Oriented individual who spends their time finding solutions rather than talking about problems.

- A Culture Driver who makes every employee and client feel valued, resolves issues and helps others feel connected to the mission.

- Models RISE Modern Wellness’ Core Values of Intentionality & Innovation.

- Has 3 years of experience working in a customer facing environment.

- Has 3 years successfully growing sales, and performing high level administrative tasks. 

Preferred Qualifications:

- Has 2 years of experience working within a CRM software

- Has 2 years of experience calling inbound leads 

- Has 2 years of experience coaching or mentoring individuals 1 on 1