Riptide Technology is hiring a Knowledge & Content Manager - Top Secret clearance to support our government customer based in Springfield, VA. The position is required to be onsite. The position requires an active Top Secret/SCI clearance and the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
The Knowledge & Content Manager is responsible for the design, development, and socialization of polices, processes, procedures, and the enterprise Knowledge Management (KM) portfolio. This individual will collaborate with disparate stakeholders across the organization to transition manual business practices into automated workflows with the goal of maximizing the efficiency of the organization. The Knowledge & Content Manager will promote the deployment of KM, conduct training to ensure KM best practices are applied across the enterprise. The position will be fluent in various KM methodologies and will stay current through research and benchmarking. The individual will help the customer establish KM policies that mature and sustain a successful KM program
Responsibilities

• Ensures that KM activities align with the vision, mission, and goals of the enterprise.
• Implements KM solutions to ensure digital information is easy to find and readily accessible.
• Facilitates large workshops to educate stakeholders on industry best practices.
• Leverage frameworks (e.g., Lean/Six Sigma, ITIL), change management, and similar techniques to identify and document user requirements.
• Provides the customer with recommendations to procure and/or develop viable KM and content management solutions that satisfies user needs.
• Drives development and realization of business cases for KM. Accountable for the design and implementation of the KM projects prioritized by the organization leadership. Acts as change agent for this realization.
• Accountable for development and implementation of metrics regarding the effectiveness of KM implementation and progress towards realization.
• Initiates meetings with user stakeholders to communicate and present project plans, risk, mitigation, action logs, and timelines of key projects.
• Models, coaches, and advocates for use of standardized KM approaches across the enterprise.
• Monitors the effectiveness and use of tools and systems as they apply to KM through external research and benchmarking activities as well as internal improvement efforts. Provides feedback and recommended improvements.
• Consults and advises in diverse business areas to provide KM expertise to the enterprise.
• Ability to flex and flow to dynamic and unanticipated business needs.

Required Qualifications

• Security Clearance
• The position requires an active Top Secret/SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph.
• Education
• Bachelor's Degree from an accredited University.
• Experience
• Shall have 10 or more years experience in implementing and supporting enterprise Knowledge Management.
• Proficiency with Microsoft Office, project management software, and KM software platforms (e.g., SharePoint, ServiceNow; Feith Inc. based Electronics Records Management Systems).
• Business Consulting Knowledge: Preferably in KM approaches but related fields such as strategy developments ITIL, Lean Six-Sigma, business process design, business analysis are helpful. Includes business acumen expected to comprehend and relate to relevant business strategy.
• Management: Well-developed management skills (agile and adaptive; strategic thinking; intelligence; negotiator; agent of change; skillful listener; and effective communicator).
• Project Management: Ability to develop, monitor, and maintain project plans that implement, enhance, or further refine KM solutions.
• Customer Focus: Ability to elicit values and anticipate customer needs, at both operational and strategic levels; ability to deliver solutions that meet or exceed customer expectations; ability to coach others.
• Facilitation: Demonstrated ability to design and facilitate workshops, meetings, and/or large or small groups to drive successful outcomes (both virtual and in person).
• KM standards and methodologies: First-hand knowledge in KM values and methodologies, such as: knowledge mapping, taxonomy, lessons learned, after action review (AAR), Communities of Practice (COP), content management, and tacit knowledge capture.
• Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position as defined.

Desired Qualifications:

• Master's degree from an accredited college or university in the field Business Administration, information Systems Management or equivalent field.
• Knowledge in Knowledge-centered service to drive greater understanding of how an organization is solving knowledge and improve the organization as a result.
• Ability to develop/design new systems and/or approaches in the knowledge management space.
• Ability to train stakeholders in principles of Lean/Six-Sigma.
• Strongly desired to be formally trained and/or certified in the ITIL v4 Foundations
• Program Management Professional (PgMP) or Project Management Professional (PMP) certification

$125,000 - $150,000 a year
6 weeks PTO; Immediately fully vested 401k, Company contribution equal to 9% of salary; Paid training; 100% Company paid Dental and Vision, Short and Long Term Disability and Life Insurance
Riptide Technology, Inc. is an equal opportunity employer ensuring no employee or prospective employee will be discriminated against based on race, color, national origin, age, religion, disability status, gender, sexual orientation, gender identity, genetic information or marital status with regards to recruitment, hiring, upgrading, promotion or rehiring.