About the role

The Operations Analyst will identify, prioritize, and execute key process improvement and data initiatives across our 200 person Implementation organization. Reporting to the VP of implementation, the Operations Analyst will be deeply embedded in our Implementation organization and will be responsible for optimizing our processes and translating them into our business systems configurations. This is a cross-functional role; the Operations Analyst will work closely with our product, revenue operations, and business systems teams. The ideal candidate is energized by designing efficient and scalable processes and has a strong attention to detail.

What you will do

• Develop a deep understanding of Rippling’s products, implementation processes, and customer segments

• Identify, prioritize, and execute process improvement and automation initiatives, including process design, training & documentation and systems design

• Work closely with Implementation leadership, front-line Implementation Managers, product leadership, finance & data teams to spec requirements & prioritize initiatives

• Partner with business systems partners to develop a technology roadmap

• Design solutions and architecture to address system/business problems and inefficiencies

• Work closely with offshore and onshore development teams to deliver system solutions

• Lead functional testing to identify system errors and launch system updates

• Build custom reporting in SFDC, Tableau, Jira, etc.

• Oversee Implementation data, identify, and root cause gaps or inaccuracies

• Partner with product, RevOps, and data teams to successfully integrate IM tools and warehouse systems

• Manage day-to-day activities of system management such as user provisioning, permissions, troubleshooting issues

• Maintain accurate documentation of Rippling’s systems configuration and processes

• Partner closely with the data team to ensure processes enable advanced reporting and analytics

What you will need

• A minimum of 2 years in an Implementation, Professional Services, Customer Experience organization

• A minimum of 3 years in Systems Administration, Data & Analytics, Business Operations

• Experience with Tableau, Salesforce, SQL, Jira, Excel

• Excellent analytical skills and experience with data-driven decision-making; ability to develop & clearly articulate a strong POV using data

• Strong self-motivation and attention to detail, demonstrated ability to initiate and execute solutions independently

• Process-oriented mindset with a strong emphasis on maximizing efficiency and scalability