Overview:

The Housekeeping Supervisor is responsible for assisting the Director of Hospitality in administering and coordinating housekeeping functions in accordance with all housekeeping procedures, standards, safety, security rules and regulations to ensure guest satisfaction.

Responsibilities:

• Ensure that employees are always attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
• Inspect Room Attendant’s work performance within assigned section daily to ensure the standards and productivity levels are being met and maintained.
• Handle items for "Lost and Found" according to the standards.
• Monitor cleanliness and orderliness of room attendants’ cabinets, linen closets, closets, stairways, and landings.
• Oversee the daily assignment of duties, ensuring Room Attendants carry a work assignment.
• Report all repairs and maintenance requests to the Director of Hospitality and follow through on each work order until completed.
• Assist with training of housekeeping staff.
• Ensure overall guest satisfaction.

Qualifications:

• High School diploma or equivalent required.
• Detail-oriented and thorough.
• Ability to remain discreet and respect the privacy of guests.
• Ability to perform consistent work to the highest of standards.
• Ability to interact with guests in a pleasant, friendly way.

Preferred:

• Previous supervisory responsibility.
• Willingness to work a rotation seven-day work cycle.
• Ability to speak and write basic English.

Physical Requirements:

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.
• Must be able to lift up to 20 pounds at times.

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