Jewelry Consultant Chestnut Hill, MA

Weekend Availability : Willingness to work weekends. Most schedules for this position are from 10 : 00 AM to 7 : 00 PM, including weekends.

Join one of the most rapidly expanding jewelry companies in the United States.

• Unlock the potential to earn substantial quarterly bonuses, ranging from $1,000 to $1,500.
• Enjoy a robust benefits package, including comprehensive coverage for medical, dental, vision, paid time off (PTO), and holidays.

Communication and Presentation Skills : Excellent communication and presentation skills are essential for this position.

As a Jewelry Consultant, you will play a pivotal role in guiding customers through their jewelry purchasing journey, delivering memorable and personalized experiences.

Your responsibilities include :

Customer Guidance : Assist customers in making purchases through both in-person and virtual appointments, ensuring each interaction is personalized and unforgettable.

Sales Lead Management : Effectively handle a high volume of incoming sales leads to achieve individual and team goals and revenue targets.

Online Customer Support : Proactively respond to online customer inquiries, offering sales assistance via live chats and phone calls, with a focus on providing a luxury customer experience that reflects the quality of our products.

Continuous Improvement : Review customer feedback surveys and online reviews, collaborating with your leaders to enhance the customer experience and improve sales performance.

Sales Strategy : Employ sales strategies and innovative problem-solving techniques to guide customers through various purchasing decisions, including ring settings and diamond selections.

Product Knowledge : Develop and showcase extensive product knowledge, particularly concerning our diamonds, gemstones, and fine jewelry.

ERP Utilization : Efficiently use our ERP system to manage tasks and facilitate cross-functional communication.

Brand Advocacy : Serve as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.

Last updated : 2024-05-08