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Position: Guest Services Staff
Description & Requirements
Description
Hourly Pay Rate is $8.50-$10.00
Job Purpose
This position fulfills a variety of roles within a busy ice rink with a primary focus on offering excellent customer service.
Duties and Responsibilities
Practice excellent customer service
Greet all guests promptly and politely
Ability to give guests proper directions to the facility within local surrounding area
Communicate clearly and professionally with guests and staff
Execute policies and procedures professionally and accurately
Accurately handle cash and register transactions
Process transactions for purchases and rentals
Responsible for alerting managers on any discrepancies with the cash register
Pass out skates to guests
Return skates to skate racks
Disinfect skates
Clean/wipe down skates upon return
Use skate sharpening equipment to sharpen skates
Daily cleaning tasks within department
Required to attend all training sessions and staff meetings
Maintain a clean and safe facility
Required to be ready to work immediately at time of scheduled shift
Assist customers with equipment
Any other duties as assigned
Qualifications
Must be available to work evenings, weekends, and holidays
Must be at least 16 years of age
Excellent customer service experience
Cash handling experience preferred
Working Conditions
Work is performed in several settings including a standard office environment at a recreational facility. Work may be performed both indoors and outdoors. Standard office equipment to be used includes computers, fax and copy machines, and telephones.
Physical Requirements
This position can involve sitting, standing, walking, running, stooping, lifting, carrying, pushing, and pulling.
Other
Sports & Recreation
$35k-44k (estimate)
11/24/2023
05/12/2024
rinkmanagement.com
MECHANICSVILLE, VA
1,000 - 3,000
1999
THOMAS W HILLGROVE
$10M - $50M
Sports & Recreation
Rink Management Services is the largest operator of ice skating facilities in the U.S. and the only company with a national footprint! We currently control more than $137 million in assets under management, over 47 completed ice rink construction projects, and boast the highest renewal rate in our expertise. While the majority of our clients are ice rink facilities, several of our properties have other recreational components. Our clients consist of: Indoor & Outdoor ice rinks, seasonal or year-round Private & Municipal ice rinks Recreation and sports arena facilities Indoor turf fields Fitnes...s clubs A few more facts about Rink Management Services Corporation: Headquartered in Virginia with 4 regional offices More than 1,600 employees across the country 24 Certified Ice Technicians 4 Certified Public Accountants Winner of the 2008 Alfred P. Sloan Award for business excellence
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