BENEFITS

Join one of the most respected and fastest-growing home care companies worldwide for growth, stability, and long-term purposeful success!

• Competitive pay and lucrative incentives

• Paid orientation and elite training

• Paid sick time and vacation time

• Health insurance

• Continuous learning opportunities

• Exclusive rewards and recognition

• Vibrant office culture and supportive team

• Professional development opportunities

• Company laptop

• Owner committed to nurturing staff

WHY CHOOSE US?

Join a team committed to advocating for dignified, personalized in-home care, enriching lives one client, one caregiver, and one community at a time. At Right at Home East Bay, our mission is incredibly rewarding, with over 1.6 billion seniors worldwide by 2050. We're dedicated to empowering seniors and adults with disabilities to remain in their homes, guided by our values and the concept of "double bottom-line" success.

WHO ARE WE?

Right at Home East Bay serves Contra Costa, Alameda, and San Joaquin counties, spanning 20 cities, including Walnut Creek, Danville, Pleasanton, Concord, Livermore, Orinda, and Tracy. As part of the Right at Home network, founded in 1995, we're a leading provider of in-home care globally, delivering over 280 million hours of care to our clients. Right at Home’s mission is simple - to improve the quality of life for those we serve.

JOB SUMMARY

The Office Management Leader is responsible for overall management of the home care office to assure that the office is profitable, compliant, and valuable to the local community. The Leader works with the owner and shadows him, leads the office staff, establishes digital and physical processes, plans and implements the annual budget, oversees team recruitment and retention plans, drives client and employee satisfaction, and guides the sales and marketing plan. This role will oversee office records (digital and paper), establish repeatable processes, interact with clients and employees, and establish office culture. This is a unique role for someone who is interested to join a startup environment and grow with it. The Office Management Leader is accountable to compliance and a healthy business margin.

YOU ARE A GREAT FIT IF YOU HAVE THESE COMPETENCIES:

VERBAL COMMUNICATION

• Welcome and assist everyone with professionalism and courtesy.

• Keep the team and CEO/Owner informed, answering calls and messages with excellent telephone etiquette.

• Effectively communicate business goals and objectives to the team and maintain ongoing communication with clients, employees, and contractors.

ORGANIZATION

• Maximize efficiency in daily activities, from setting appointments to assisting with recruitment and record maintenance.

• Organize and execute administrative functions including accounting, scheduling, record maintenance, employment practices, budgeting, and profit and loss management.

• Maintain office supplies, implement company policies, and ensure the accuracy of public information materials.

• Prepares and digitally organizes processes such as new hire onboarding, client homecare record books, and client information packets.

• Processes payroll and billing, prepares time sheets for payroll processing, mails weekly invoices to clients, and distributes weekly payroll checks to staff.

LISTENING

• Tunes in to the opinions, feelings and needs of people.

• Understand the impact of one’s behavior on others and is patient, respectful and empathetic.

• Encourage others to speak and actively listens to address specific needs.

JUDGMENT AND DECISION MAKING

• Maintains compliance with applicable laws and regulations and implements corrective action in response to reports or complaints from regulatory agencies, the client or client family/representatives.

• Make logical, rational decisions, achieving a balance between quick decisiveness and thorough analysis.

• Anticipate consequences and demonstrate common sense in decision making.

RESOURCEFULNESS

• Arrange and negotiate services provided through contractual agreements.

• Seek out and seize opportunities to go beyond the “call of duty.”

• Passionately finds ways to surmount barriers.

• Be an action-oriented “doer” who achieves results despite circumstances.

CONFLICT MANAGEMENT

• Exhibit understanding of natural sources of conflict and acts to prevent or soften them.

• Effectively works through conflicts to achieve the optimum outcome.

• Do not suppress, ignore or deny conflict.

COACHING AND TRAINING

• Create a Retention Plan for each office team member.

• Actively and successfully train team for current assignments.

• Coach and develop team for promotion into positions in which they succeed.

• Provide challenging assignments to enhance the current talents of team members.

TEAM BUILDING

• Achieve cohesive, effective, positive and mutually supportive team spirit with team members. 

• Nurture a positive emotional and physical work environment.

• Communicate openly and build honest relationships that allow for differences to be constructively resolved rather than ignored, suppressed or denied.

• Treat team members fairly and shares credit. 

EMPOWERMENT

• Recognize, nurture and positively leverage the unique talents of team members. 

• Encourage team decision making. 

• Provide resources, training, support and space for team members to accomplish their daily duties.

• Be “hands on” when appropriate.

REDEPLOYING B/C PLAYERS

• Ensure team members are positioned to most effectively showcase and utilize their talents to support business goals.

• Ensure an adequate ongoing plan for associate hiring, orientation, evaluation and discipline.

EDUCATION / SKILLS / ABILITIES / AVAILABILITY

• Minimum two years of home care office operations or related business experience.

• Bachelors, or equivalent business experience.

• Technology and computer skills with organizational abilities, interpersonal relations, and telephone skills.

• Preferred proficiency in Wellsky/ClearCare, Quickbooks, Viventium payroll, and Apploi Applicant Tracking System software.

• Knowledge of common medical terminology.

• Able to work onsite from Pleasanton, CA office.

• Works independently and leads team, demonstrating sound judgment.

• Proficiency in English, both written and spoken.

• Insured automobile, valid driver’s license, and able to drive own car.

• Current Live Scan (FBI and DOJ), or must have the ability to pass a full employment background check

• Possesses negative TB skin tests or open to be tested.

• Must-have availability for on-call duty outside of normal office hours.

COMPENSATION

$21 - $30 an hour with 1.5 times overtime pay rate, or $66,500 - $70,000 annual salary for exceptional candidates Bonus.