63 Client Care Manager Jobs in Henderson, NV
Right At Home is Hiring a Client Care Manager Near Henderson, NV
RIGHT AT HOME OF SOUTHERN NEVADA - HENDERSON OFFICE
CLIENT EXPERIENCE/CARE MANAGER
DO YOU WANT TO CHANGE LIVES EVERY DAY? ARE YOU PASSIONATE ABOUT IMPROVING THE QUALITY OF LIFE FOR AGING ADULTS? If so, Right at Home has the opportunity for you as Client Care Manager! LET'S START TALKING ABOUT LIVING!
Right at Home is the premier provider of non-medical home care in Southern Nevada. With offices in Henderson, NV and Tucson, Green Valley, & Sierra Vista in Arizona we serve clients throughout the area, helping older and disable adults remain safely and independently in their own homes. Our mission is to improve the quality of life for those we serve. We accomplish this through our focus on delivering a "best in home care" experience through our RightCare approach: The RIGHT PEOPLE, doing the RIGHT THINGS, in the RIGHT WAY, for the RIGHT REASONS! Learn more about us by visiting our web site at www.RAHsouthernNV.com
Creating exceptional experiences for both our clients and our caregivers is what we are passionate about!
The Client Care Manager plays a substantial role in the day-to-day operations of Right at Home.
- Are you looking for a challenging role that allows you to lead a team of caregivers, ensure the highest standards of caregiving service, and assist seniors and their families navigate the aging journey?
- Are you organized, good with details, and have solid follow-through skills?
- Are you compassionate, caring, kind and committed?
If so, Right at Home has the opportunity for you as the Client & Caregiver Experience Manager in our HENDERSON OFFICE!
This is a full-time position 40-50 hours per week. Typical business hours will be Mon-Fri, 8a-5p but this job will require regular evening and weekend hours.
You will work from our HENDERSON, NV location at 50 S Stephanie St, Ste 203, but will spend substantial time in the field visiting clients, introducing caregivers to clients, training & supervising care staff, attending community events, etc.
Primary Duties
Your primary accountability will be to ensure our clients and caregivers both have extraordinary experiences receiving care from or working for Right at Home.
You will also support the additional areas listed below and serve as the on-call manager on a rotational basis with other members of the office team.
§Recruiting and interviewing caregivers.
§Training and supervision of caregivers.
§Ensuring successful onboarding process for caregivers.
§Employee recognition and overall satisfaction.
§Ownership of client/family relationships to ensure clients are delighted with the care they are receiving and having an extraordinary experience.
§Conducting comprehensive needs assessments with prospective clients and client-caregiver introductions, supervisory visits, and periodic care plan updates.
§Collaborating with the scheduling team to client/caregiver visits are properly staffed.
§Building relationships of trust with community partners and referral sources.
§Serving as the on-call manager on rotational basis with other members of the office/management team.
Core Competencies of the Client Care Manager
§Verbal Communication
§Listening
§Likability
§Decision-making & Judgment
§Customer Focus
§Coaching & Training
Ideal Client Care Manager Candidate
§Must demonstrate TEAMWORK and URGENCY while juggling multiple priorities and projects - this includes willingness to conduct client visits outside of normal business hours on a regular basis.
§Experience working as a Caregiver/CNA/PCA/HHA caring for older adults.
§Experience in a supervisory or training role, particularly in the health care or senior care space.
§Familiar with in-home care delivery.
§Solid commitment to the company’s mission.
§Must be flexible and able to work in the dynamic environment of a rapidly growing company, including working some evening and weekend hours as needed.
§Consistent attendance and punctuality.
§RESOURCEFUL, ENGAGED, and PROACTIVE
§Strong customer service and interpersonal skills – HIGH EMOTIONAL INTELLIGENCE.
§Maintain a PROFESSIONAL and POSITIVE attitude.
§Ability and willingness to follow company procedures and pre-defined processes.
§Excellent communication skills.
Other Client Care Manager requirements
§Documentation of eligibility for work in the United States
§Valid driver's license
§Clean motor vehicle record
§Fingerprint-based criminal background Check (can obtain)
§Pass drug screening
§First Aid & CPR certification (training provided)
§Negative TB results (can obtain)
Benefits
§Change lives every day!
§Awesome team environment.
§Casual dress every day.
§Health, Dental, Vision and Life Insurance, and 401k with Profit Sharing.
§PTO & Paid Holidays
§Use of Company Car
Let's start talking about living! Apply today!
Job Summary
Full Time
Social & Legal Services
$89k-116k (estimate)
04/29/2024
06/28/2024
rightathome.net
RANCHO CUCAMONGA, CA
200 - 500
2003
TERRY N JEFFERS
$10M - $50M
Social & Legal Services
Related Companies
About Right At Home
Aging has never been easy. The challenges that come as years increase can be straining on both the aging individual and their loved ones as well. As a person begins to age, family members are often called on to help with everyday tasks that have grown challenging. RightCare is our comprehensive approach to delivering the care your loved one needs. It starts by having the right people delivering the right services the right way. From the moment you call, we will work to understand your family's needs and listen to your concerns. We will create a custom care plan specifically for your loved one ...based on a thorough needs assessment. As your loved one receives care, we will stay in contact with you, keeping you updated on the care we are providing and how your loved one is doing. With our personalized care plans, managed by professionals, your loved one will always get the care they need. Right Approach-This is HOW we meet our clients needs. Building strong relationships with our clients and caregivers is a cornerstone of the RightApproach. As we work with seniors and their families we constantly monitor and assess the care each client receives from the needs assessment and care plan developed during the initial home consultation to weekly customer rounding calls by our care coordinator to third party monitoring by Home Care Pulse. We believe in comprehensive supervision of caregivers, continuous communication with clients and the careful matching of client and caregiver. Right at Home offers caregiving services for almost any family and practically any situation. Our in-home care lets loved ones enjoy healthy lives in the comfort of a familiar environment. We tailor our care to your unique situation through a Custom Care Plan.
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The job skills required for Client Care Manager include Customer Service, Coaching, Scheduling, Onboarding, Building Relationships, Verbal Communication, etc. Having related job skills and expertise will give you an advantage when applying to be a Client Care Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Client Care Manager. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Client Care Manager positions, which can be used as a reference in future career path planning. As a Client Care Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Care Manager. You can explore the career advancement for a Client Care Manager below and select your interested title to get hiring information.
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