Since, 1999, Vacation Innovations has served as a trusted partner within the travel industry, offering best-in class travel services and industry- leading expertise in vacation ownership solutions for consumers and developers. We strive to provide long-term, incremental value within the industry through innovative products and partnerships.
Why work with us?
At Vacation Innovations, we believe our people are our greatest assets. This mindset has played a significant role in our growth and success as a leader in the timeshare secondary market, and helped us earn recognition from the Orlando Sentinel as one of Orlando's Top Workplaces for 2019.
With nearly 300 employees and more than two decades in operation, Vacation Innovations has grown into the world's largest provider of secondary market services and solutions for the vacation ownership industry. Our corporate headquarters, located in Orlando, Florida, positions us perfectly within the timeshare capital of the world, and we continually attract some of the best talent in the industry.
*Hourly Pay with Bonus and Hybrid Opportunity
Responsibilities/Duties:

• Monitor and book internal inventory, Portfolio Accounts and RCI request to ensure that weeks are posted on all company websites
• Communicate with timeshare resorts to make and/or verify reservations
• Handle internal communication and resort follow-up
• Fax proper documentation to resorts for reservation requests
• Receive, investigate, and respond to customer inquiries in a timely manner
• Correctly utilize the industry demand curve to book desirable reservations
• Direct incoming customer phone calls to necessary sales agents
• Run reports as they pertain to reservations made
• Support Resort Rentals through the GRS Database

Key Skills/Qualifications:

• Experience in customer service/call center or related experience
• Experience in Reservation/Travel Industry/Timeshare

• Highly motivated, goal oriented, strong attention to detail
• Strong internet and computer software skills
• Must exhibit professionalism, integrity, and competency befitting of a leader
• Must be able to work flexible hours including evenings, weekends, and specified
• Advanced reading comprehension and written communication skills