Riedel Communications develops, manufactures and distributes pioneering real-time networks for video, audio, data and communications for broadcast, pro-audio, event, sports, theatre and security applications worldwide. Our products reflect today's cutting-edge technologies, translating tomorrow's requirements into today's solutions.

Riedel Communications also includes a large Managed Technologies Division that provides radio and intercom services, event IT solutions as well as fibre-based and wireless audio and video transmission systems for major events such as the Olympic Games, FIFA World Cups or our latest success story, the 36th America's Cup.

As a result of our continued growth, Riedel Communications is looking to hire a talented and motivated candidate to join our Global IT Team.

• Technical IT support at the Santa Clarita office
• IT user support in the service desk of the employees at the location, as well as the employees at other locations within the Riedel Group
• Telephone reception and recording of malfunctions in the ticket system
• Error analysis and troubleshooting
• Forwarding of tickets to downstream departments
• User administration via Active Directory and/or Microsoft 365
• Collaboration in the coordination of the end device life cycle and the maintenance of the system software
• End device support (PC technology including software configuration, mobile devices, peripherals)
• Collaboration in projects and assumption of responsibility in sub-projects
• Distribution of installation packages for new product releases and software updates via central software distribution Matrix42
• Server administration in the area of VMware / Windows
• Network administration at the Santa Clarita location with components from the manufacturer Aruba
• Support of other IT colleagues in Montreal and Germany

• Proven relevant technical experience or Bachelor’s Degree in Information Systems/Computer Science
• Experience with productivity applications such as Microsoft 365, Active Directory, spreadsheets, web browsers, etc
• Some experience with networking infrastructure such as routers, firewalls, access points and switches and their roles
• Experience with Help Desk work and order ticketing systems
• Demonstrated ability to maintain a positive, professional attitude and an aptitude for service is required
• Excellent interpersonal skills are required, including verbal and written communications
• Demonstrated ability to work independently as well as in a team is required

Be part of the team and grow with us!