Purpose of Job:

This position is responsible for the telephone assessment of patient condition and determining appropriate treatment for patient under the supervision of the provider.

Job Functions:

1. Assists in developing and maintaining appropriate triage system/protocols.
2. Screens patient phone calls for urgency of need and prioritizes stat requests.
3. Advises patient of treatment when appropriate according to clinic policy.
4. Consults with provider or schedules appointment when needed.
5. Maintains educational material for patients and staff.
6. Provides patient care when necessary to assist clinical personnel.
7. Performs room turn over in patient rooms between cases and at the end of day.
8. Develops, maintains and updates standing orders with providers.
9. Follow refill request guidelines.
10. Assist with patient related activities as needed.
11. Performs other duties as assigned.

Minimum Education/Work Experience

• Graduate of an accredited school of nursing
• Previous nursing experience

Knowledge/Skills/Abilities

• Skills in assessment of patient condition and taking vital signs
• Ability to meet and maintain the necessary background checks as aligned with position functions
• Skills in preparing and maintaining records and reports
• Ability to effectively handle high-stress fast paced environment
• Ability to multi-task
• Ability to respond appropriately to unpredictable situations and diverse patient populations
• Excellent written and verbal communication skills
• Ability to communicate in the English language for effective written and verbal correspondence in order to complete job functions as mentioned above

License/Certifications

• Current professional nurse licensure in Minnesota or if licnesed in another state, a permit from the Minnesota Board of Nursing while the license application is in process
• Current Healthcare Provider CPR certification

Preferred Qualifications

• 5-7 years of nursing experience

Cognitive and Mental Demands

Time Awareness - Continuous
Writing - Continuous
Initiation of Work - Continuous
Memory - Continuous
Receptiveness to Change - Frequent
Reasoning - Continuous
Required Sequences in Work - Occasional
Problem Solving - Continuous
Attentiveness Duration - Continuous
Social Interactions - Continuous
Mathematical Aptitude - Frequent
Conflict Management - Continuous
Reading - Continuous
Detail Oriented - Continuous

Link to Employee Health Physical Demands

Minimum Qualifications/License/Certifications

• Graduate of an accredited school of nursing
• Previous nursing experience
• Current professional nurse licensure in Minnesota or if licensed in another state, a permit from the Minnesota Board of Nursing while the license application is in process
• Current Healthcare Provider CPR certification

Knowledge, Skills and Abilities

• Demonstrate critical thinking and decision making
• Ability to work autonomously and as a team
• Capable of making independent decisions with the use of good critical thinking and problem solving skills
• Ability to respond appropriately to unpredictable situations and diverse patient populations.
• Ability to communicate in the English langauge for effective written and verbal correspondence in order to complete job functions as mentioned above.

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