Description

The Patient Advocate assists the Director of Performance and Risk Management, leadership, medical staff and PI Committee in carrying out and implementing a comprehensive and integrated program.

Fulfill all of the functions of the patient advocate.
- Contact any patient requesting patient advocate with-in the first working day of request.

- Contacts any individual filing a patient grievance with-in the first working day following the receipt of the grievance.
- Follows the patient grievance process ensuring the investigation of the grievance, ensuring appropriate actions are taken, documenting actions and

informing the patient/representatives of results of investigation and actions taken.
- Maintain the grievance log.
- Ensure that the patient rights and responsibilities are posted, answers the patients questions about rights, and ensures that the patient’s rights are respected.
- Responsible for completing required reports and submitting as assigned. 
- Responsible to notify of all compliance issues.
- Prepare all reports, as assigned by Director.

Qualifications

Education: Bachelor’s degree or equivalent in Nursing, masters in social work or counseling preferred. 
Experience: 1-2 years’ experience in a healthcare or behavioral health setting involving quality improvement preferred.
Additional Requirements: Computers skills involving knowledge of Excel spreadsheets, and business writing.

Ridgeview –Smyrna offers competitive rates and benefits; time off, medical, dental, vision, short term disability, long term disability, life insurance, and matching 401k.

Equal Opportunity Employer