Company DescriptionWe're a tech company that was first on the ground in the fight against Ubiquitous Technical Surveillance. We help our government and enterprise customers solve a big problem they sometimes don't even know they have. To become leaders in this space, we've relied heavily on curiosity, creativity, and flexibility. We iterate until we get things right and innovate to get there faster.But enough about us. What's in it for you?We work hard and do fun things.Apart from a constantly growing list of fascinating challenges to solve, Ridgeline offers a solid work-life balance, flexible remote work options, and a culture that values teamwork over competition. At Ridgeline, you will work with the most talented software developers, systems engineers, and subject matter experts to change how big enterprises and the U.S. Government manage their digital signatures.Job DescriptionWhy would you want to work at Ridgeline?We’ll treat you like an adult and give you a voice. We want you to build this company with us. We’re figuring it out together and creating something special. We want you to speak up and help make this the kind of company you want to work for. We like it here and we like each other.The company culture is grounded in fun banter with co-workers, learning new things, working on exciting projects, and being intellectually stimulated. We are well-resourced and will ensure you have what you need to do your job well. You will get the necessary technology and training – we’re a learning organization.You must know that:This position is contingent on position availbility This is an ON-SITE position; you will periodically rotate between our Networks Operations Center and customer sites.This position has varied shift schedules that may include day or evening hoursTravel will be required approximately 25% of the time What you will do:Monitor, alert, and report on system and infrastructure health Perform troubleshooting steps to triage, investigate and mitigate system issuesEscalate events based on established operational policiesPerform vulnerability management by patching servers and infrastructureMonitor, maintain, and update system and server configuration per defined organizational standards Diagnose and repair faulty system and server hardwareProvide customer support and appropriately respond to customer needsQualificationsMust-haves:Active security clearanceExcellent communication, critical thinking, and problem-solving skillsExperience with customer service and operating in a "help desk" environmentNice-to-haves:Experience using Linux (RHEL, CentOS, Ubuntu)Experience managing Microsoft server infrastructureFamiliarity with network infrastructure monitoring systems Experience working with virtualization (VMware, Proxmox, KVM)Knowledge of networking - including switching, routing, firewalls, and VPNsExperience working in a secure environmentFamiliarity with Android OS and mobile device management Additional InformationHere are some Perks of being a Ridgeliner!Flexible PTO holidaysGenerous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.Medical (HSA & PPO Plans Available), dental, vision, disability, and life insuranceEmployer Contribution to Health Savings Account (HSA)Learning & Development opportunitiesProfessional coaching servicesGet the technology you want to do your jobWe have free daily snacks & drinksPhysical Requirements:Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office Constantly work with computers and other information technology equipmentRidgeline is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace.If you require a reasonable accommodation to apply for a position with Ridgeline International through its online applicant system, please contact Ridgeline's Talent Management Department at (703) 544-2424 or contact us through e-mail at [email protected]