Location:

Situated on 120 beautiful acres in Silver Spring, Maryland, Riderwood is the largest continuing care retirement community in the United States. We’re part of a growing network of communities developed and managed by Erickson Senior Living, a national provider of senior living and health care with campuses in 11 states—and growing. 

Riderwood Village is looking for a Health Care Sales Associate to join our team!

The Health Care Sales Associateserves as the customer point of contact in the Continuing Care Sales Office handling customer inquiries and supporting the movement of the customer through the sales process to admission. Oversees all resident move-ins, move-outs, and transfers within Continuing Care, functioning as a liaison between community departments and residents. This position interfaces with residents, family members, department managers, nursing staff, resident services, outside callers, social workers, accounting, medical staff, sales, and external networking professionals.

How you will make an impact:

• Responds to customer inquiries (phone and walk-in), answering questions about the community, priority list, reservation process and admissions process. Determines customer needs, assists in appointment with the Health Care Sales Director, and conducts sales appointments and tours

• Manages all activities related to move-ins, move-outs, and transfers within Continuing Care (Skilled Nursing, Long Term Care, Assisted Living, and Memory Care). Coordinates details relevant to these processes with other community departments

• Verifies financial information for official documentation and assists customers in application process

• Coordinates with General Services staff on room refurbishing, room keys, and work order process

• Executes apartment releases and move-in advice forms for all residents. Notifies departments of vacated units

• Oversees daily census distribution process

• Serves as a representative for Continuing Care Sales when interfacing with hospital staff, physicians, and other professional referral sources

What we offer:

• Compensation: $29.00 -$33.00 per hour, based on experience

• Competitive benefits packages including medical, dental, vision, and PTO in accordance with applicable state law.

• 401k for all employees 18 and over. Company contribution up to 3% once eligible.

• Education assistance, certification reimbursement, and student loan refinancing partnership programs are available.

• Onsite medical centers, providing wellness visits and sick care for all employees over 18 years of age.

• A culture of diversity and inclusion, which builds on our values, vision, and mission.

• Free onsite parking at all of our communities and corporate offices

What you will need:

• High school diploma or GED required

• Health Care Sales or Senior Living Sales Experience preferred (1 year) required

• Previous sales experience (1 year) required

• Administrative office experience (1 year) required

Erickson Senior Living, its affiliates, and managed communities are Equal Opportunity Employers and are committed to providing a workplace free of unlawful discrimination and harassment on the basis of race, color, religion, sex, age, national origin, marital status, veteran status, mental or physical disability, sexual orientation, gender identity or expression, genetic information or any other category protected by federal, state or local law