Aventon is the first e-bike company designed for the real world. Producing versatile and inclusive products, we believe every ride is an opportunity for you to change how you experience the world. Our team of passionate creators, out-of-the-box thinkers, and go-getters strive to inspire people to get moving and discover the joy that comes through motion.

We are ecstatic over your interest in the global, innovative, and electrically-charged change that is Aventon.

The Customer Experience Agent at Aventon works to make customers and potential customers' experience a phenomenal one ensuring they will return time and time again for the reliability of the staff as well as the products. As the “face” of the company, you are passionate about the customer experience and strive to uphold world-class service. You believe in the Aventon brand and have an interest in learning about our bikes. You can maintain composure in tough situations. You focus on continuous improvement and professional growth. You are a team player and a strong communicator.

Please note this is a hybrid role based in Brea, California.

Responsibilities:

• Learning our product line strengths, benefits, and being prepared to communicate them to our customers to aid in the pre- and post-sales processes as well as for some product support questions
• Providing a delightful, exceptional customer experience while handling inquiries from our customers via email and phone, aligned with our core value to be people centric in everything we do
• Evaluating, processing, and releasing orders related to customer inquiries
• Using knowledge of order workflows and products to assist customers accurately and timely
• Contributing to our content library by reporting questions and fixes not already documented
• Sharing feedback from our customers to our leadership team

• Demonstrated experience in contact center or retail customer service environment
• Excellent written communication skills with attention to detail (spelling, grammar) is required
• Internet-savvy and comfortable with office applications and prior experience with Zendesk is highly preferred
• Learning orientation with demonstrated follow-through
• "Can do" attitude" with problem-solving skills
• Experience with bicycles, either through relevant career experience in the bicycle industry, or as an enthusiast participant in our sport, is highly preferred

• ENGAGED – you love the work, love the product, and believe in the mission. If you don’t connect with something about Avant Sports, this probably isn’t the place for you
• NIMBLE – you can work in ambiguity and are committed to helping Aventon level up. You can shift perspectives, priorities, and deadlines
• RESILIENT – you don’t shy away from a challenge and take every opportunity to learn and grow. You’re accountable, can admit when you’re wrong and can come back to the table after a hard day to keep working toward our desired future
• SOLUTIONS ORIENTED / SOLUTIONIZED – you can identify the problem and find a solution for it. You strive for continuous improvement and aren’t afraid to speak up about what is working, and what isn’t
• DATA DRIVEN – you thrive on data and use it to guide your decision-making, recommendations, and priorities

EQUAL EMPLOYMENT OPPORTUNITY:

Ride Aventon, Inc. (“the Company” or “Aventon”) is proud to be an Equal Opportunity employer. We do not discriminate based on race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories consistent with applicable federal, state, and local laws. Aventon is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please email our Human Resources Department at hr@aventon.com.

This job description may not be inclusive of all assigned duties, responsibilities, or aspects of the job described and may be amended at any time at the sole discretion of the Employer.