POSITION PROFILE Provides direct hands on support within a legal office environment setting. Performs various office support tasks which may include one or more of the following areas of responsibility: copy, production, and scanning, fax, mail and shipping, records support, direct floor support, hospitality assistance, conference room set up and scheduling, receptionist backup, and light facilities support. A Senior Legal Onsite Service Specialist must possess a high level of presentation skills, interpersonal etiquette, and customer service skills to communicate with senior level attorneys, partners, clients, opposing counsel, vendors, staff, and others. This position reports directly to a Site Manager, Site Supervisor, or an Assistant Site Manager. JOB DUTIES AND RESPONSIBILITIES * LEGAL ENVIRONMENT JOB RESPONSIBILITIES * Possess the legal background to understand client matter work flow, such as: * Charge back to firm and/or clients for work, supplies, hours, etc. * Familiar with legal technologies and software such as document management systems as well as cost recovery and charge back systems (examples: Copitrak/Equitrac, etc.). * Familiar with legal records management processes. * Familiar with processes and documents such as: closing binders, depositions, transcripts, briefs, addendums, filings, discovery, judgments, knowledge of court systems, and the proper delivery of items and documents within the court system. * Assists with scheduling needed equipment, labor, and supplies for offsite trial(s). * OTHER DUTIES AND RESPONSIBILITIES * Responsible for interacting and providing professional level support to executive level end users at various levels, including: legal assistants, firm administration, project managers, paralegals, associates, and partners. * Work to accurately produce jobs and projects according to required deadlines. Job and project deadlines may be short and require composure and professionalism. * Runs all copier equipment including high volume copy machines, fax services, postage meter, and personal computer. * Performs tasks and utilizes equipment such as: paper cutter, hole driller, bindery equipment, jogger, tape machine, stackers, and electric stapler. * Handles time sensitive documents that are confidential in nature. * Works to provide quality and accurate reproduction, scanning, or project work. * Responds to customer inquiries including the necessary coordination and calculation of time required to complete the requested task. * Provide imbedded support to specific floors or integrated practice groups. * Assist with coordinating projects that will be completed off site. * Maintains logs for billing and assists in calculating charges for work or jobs performed. * Maintains logs and work records to be utilized for tracking, management reports, inventory, and ordering of supplies. * Distributes incoming mail and packages to designated drop points as well as office supplies and fax transmissions. * Delivers completed reproduction work to pre-determined delivery areas. This may include delivery areas outside of the customers office location. * Deliveries and pickups may require travel between offices or another office location QUALIFICATIONS * Requires high school diploma or GED. * 1-2 years of related work experience. * Minimum of 1 year experience in legal industry is preferred. * May require valid driver's license.