This position will perform and assist with various customer support tasks in multiple client facilities. Support tasks include reception, mail, shipping, receiving, facilities coordination, courier driving, AV assists and various administrative tasks at multiple locations in Westchester and NYC areas. This versatile role works a flexible schedule to cover time off requests for onsite staff. This employee will gain a knowledge of all daily operations and services offered within the account. This is an exciting position with various duties for someone who embraces a consistently changing environment.

JOB DUTIES AND RESPONSIBILITIES

• Provides feedback and suggestions to management to improve existing processes and procedures including validation of current procedures and correct site documentation.
• Assist in the collection of data and is knowledgeable on the tools and methods used for the Monthly Management Report such as forms, logs, and excel
• Provide reception coverage in corporate environments as needed during absences
• Provide backup courier driving as needed during absences
• Perform mail/ship tasks including scanning and input of items into customer database
• Utilize customer lockers for customer pickup and retrieval of items (laptops, packages, etc)
• Must be able to lift up to 50lbs and stand/walk for extended periods of time within sites
• Knowledge and ability to troubleshoot Audio Visual Equipment as needed
• Maintains records for management reports and inventories of supplies.
• Technical skills/knowledge of Microsoft Excel and computer experience is a must.
• Maintain the highest levels of customer care while demonstrating a friendly and cooperative attitude in this customer-faced environment
• Performs other duties as assigned, including management assistance

Additional Pay Details:

Compensation range is: $17.45-$23.00

QUALIFICATIONS (Education, Experience, and Certifications)