Summary :

Maintain, lead, and manage the operation and maintenance of assigned White Lodging managed property, its infrastructure, and facilities in direct support for the General Manager or Chief Engineer and property staff.

Assist in managing and / or coordinating CAPEX planning and projects with the General Manager, Chief Engineer, and RDOE.

Manage and adhere to policies, standards, and procedures for maintenance operations and asset protection via preventative maintenance.

Responsibilities

• Knowledge of White Lodging Way for Engineering, housekeeping, and food service operations
• Understand budgeting and cost control
• Under direction of management, ensure the hotel’s maintenance and upkeep standards meet WL, Brand, and Guest standards
• Proactively follow specific departmental procedures in performing repair, maintenance, alteration, and installation work in a safe and neat manner
• Comply with the latest insurance, local county, state and federal government codes, laws, and requirements
• Determine defects, troubleshoot malfunctions, take necessary corrective action, and record same following specific departmental procedures
• Have knowledge of property, staff, and services with hours of operation
• Under direction of management, initiate training of new department associates on equipment and the daily functions of the resort
• Under direction of management, delegate or coordinate shift staff duties
• Responsible for identifying and scheduling repairing all mechanical failure to include repair of appliances, HVAC, electrical or plumbing;

follow through of procedures on equipment maintenance where applicable as directed by management

• Ensure all associates follow safe working practices and conditions within your department
• Function as a member of the emergency organization team become an expert on life safety system
• Be aware of fire, safety, and protection equipment / hazards
• Under direction of management, responsible for completion of preventive maintenance programs on guest rooms and equipment
• Maintain positive public relations and a pleasant attitude with all guests and associates
• Ensure all potential safety hazards are corrected
• Delegate, supervise, and participate in all preventive and general maintenance programs by maintaining a room’s maintenance strategy and scheduling preventive maintenance
• Assist in the planning and scheduling of corrective maintenance and project work
• Coordinate the operation and maintenance of all interior and exterior structural fixtures and mechanical equipment to coincide with Brand standards
• Assist in the coordination and supervision of all contracted capital projects
• Ability to control operating costs
• Ensure all guests’ complaints are handled with extreme courtesy and promptness
• Ensure work assignments are completed with no rework
• Ensure work assignments are completed with little to no supervision
• Follow up is a must and pertinent information should be passed on consistently in pass down logs and on white boards
• Assist in maintaining a clean and organized work area, and return tools to their proper place
• Ensure department training, self-development, and running the department to its fullest potential
• Surface issues of concern to management, General Manager, and RDOE
• Work and communicate well with other departments
• Acts as a technical liaison to all other departments
• Ensure service requests are follow up on and completed as described in WLW
• Review and evaluate utility reports with input on energy conservation
• Coordinate preventative maintenance system according to SOP’s
• Monitor and perform test systems as necessary, be fully informed of the system operation, and handle emergencies involving the systems
• Have a working knowledge of fire sprinkler and emergency power systems
• Observe energy and utilities usage in the resort and on the grounds; look for ways to conserve energy and report any ideas to management
• Be available for any emergencies and act in an engineering capacity to protect our guests and associates, and preserve the building and its systems during the emergency
• Act as quickly and responsibly as possible to return the building to its normal operating status
• Inform management of any such emergencies
• Read, log, track, and interpret readings from meters, gauges, and other measuring units
• Complete and communicate PM works tasking and reporting
• Maintain the White Lodging Way calendar for success, communicate such, and a copy to RDOE when direct report is GM
• Respond to work orders and requests and documents all work in the defect log
• Participate in a weekly property walk through and complete identified deficiencies within an appropriate time
• Complete weekly ENG / General Manager accountability review; submit copy to RDOE when direct report is GM
• Follow up on outstanding issues
• Implement White Lodging Way for Engineering when direct report is GM
• Train, motivate, and develop property staff in the White Lodging Way of operating hotels
• Communicate effectively with customers, co-workers, and supervisors
• Remain flexible and responsive to scheduling needs
• Communicate regularly as needed with Regional Director of Engineering
• Communicate timely, clearly, and effectively to all stakeholders

Other Information

SKILLS

• Demonstrated ability to effectively communicate and teach engineering best practices to hotel management and property operations staff
• Competent in the use of computer based systems, including PMworks
• Experience with Microsoft Word, Excel, and Outlook a plus
• Familiarity with White Lodging accounting, CAPEX, contract, and property management systems a plus
• Certified Pool Operator or able to be certified within six months
• Licenses or certifications in specific trade a plus
• Subject matter expert on White Lodging Way for Engineering
• Ability to consistently support and execute White Lodging programs, policies, standards, and procedures in existing Select Service properties
• Ability to effectively motivate and train existing and new employees in the White Lodging Way of Engineering Operations
• Excellent at managing priorities, heavy workloads, and substantial job related task
• Ability to listen and to actively comprehend what others are saying
• Ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, plans, and conclusions
• Possess the ability to read and use blueprints, diagrams, operations manuals and manufacturer’s specifications

EDUCATION / EXPERIENCE

• High school diploma or equivalent
• Progressive experience in hospitality Engineering or Facility Management, with at least three years of experience as a Maintenance Engineer in a White Lodging Select Service hotel

Last updated : 2024-05-12