VACANCY POSTING
&JOB DESCRIPTION

Learning Lab
Specialist

Applications will be accepted until 5:00 p.m. on Monday, April 1, 2024.
Complete an online application on our website: www.mrcpl.org/about/employment
Application forms are also available and accepted at all MRCPL locations.

This is a 25 hour per week position.

Reports to: Workforce Development Coordinator FLSA Status: Nonexempt
Pay Grade: 14; $15.41/hr to start Location: Main Library

Positions Supervised: None

POSITION SUMMARY: Under general supervision of the Workforce Development Coordinator,
the Learning Lab Specialist assists customers in the use of computers and associated software,
provides learning experiences and instruction for computer and mobile device literacy to groups or
individuals, and assists job seekers with resume creation, finding job postings on search engines
and completing online applications in the Learning Lab or at outside locations.

QUALIFICATIONS:

1. Associate’s degree in computer-related field is preferred, or a minimum of three years of
equivalent experience using computers and software

2. Above average computer skills and ability to use Microsoft Office, internet and email
3. Ability to read, write, speak and understand English
4. Proficiency and familiarity with a variety of mobile devices is required.
5. Experience with computer-aided design or drawing is helpful but not required.
6. Reliability and above average work attendance with ability to work flexible schedule

including day, evening and weekend hours
7. Physical requirements: engage in extended periods of sitting, standing, viewing computer

screens, and bending forward from the waist. Engage in intermittent periods of walking,
stooping, leaning to one side, climbing stairs, lifting and carrying equipment and materials
occasionally weighing 40 – 60 pounds and pushing loaded book trucks weighing 75 - 100
pounds or more. Must be able to use hands and fingers to grasp, handle and manipulate
materials and operate tools and controls, including computers, phones, office equipment and
other hand-held devices

8. Must be a US Citizen for Passport duties
9. Favorable results of pre-employment background check
10. Reliable transportation in order to meet work requirements

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11. Valid vehicle operator’s license is required, with acceptable driving record and current
vehicle insurance. Travel within Richland County is required.

12. Required at time of hire: proof of eligibility to work in the United States.

KNOWLEDGE, SKILLS AND ABILITIES:

1. Knowledge of Library policies, procedures and operations, including emergency response
(acquired after hire)

2. Knowledge of safe work practices and safe lifting techniques (acquired after hire)
3. Knowledge of Dewey Decimal System and alphabetization principles (acquired after hire)
4. Knowledge of available and emerging office and computer hardware, mobile devices and

software, particularly artistic and business-related applications
5. Advanced proficiency and familiarity with internet and email usage
6. Knowledge of and experience with various social media platforms
7. Knowledge of online resources for job seekers
8. Ability to actively listen and communicate clearly with a diverse customer
9. Ability to accurately count and manage customer payments
10. Ability to present information publicly to individuals and groups
11. Ability to simultaneously manage duties and complete work with multiple interruptions and

distractions
12. Ability to understand and follow specific instructions, both verbal and written
13. Ability to work independently in the absence of close supervision
14. Ability to prioritize work and efficiently carry out assigned tasks and projects
15. Ability to perform tasks in areas where seating is not provided, unless reasonable

accommodation is requested
16. Ability to remain mentally alert, focusing attention on detail and accuracy
17. Skill in exhibiting an attitude of professionalism including tact, good judgement,

dependability, and courtesy

ESSENTIAL CORE COMPETENCIES
All MRCPL employees are expected to continuously demonstrate the following:

1. Basic computer skills with demonstrable ability to use applications in Windows
environment including Microsoft Office products, internet use and email

2. Ability to efficiently, effectively and positively meet the library needs of internal and
external customers

3. Ability to use good judgement and common sense when making decisions, based on
Library policies and procedures, to the best interest of the Library, staff and public

4. Ability to communicate effectively, both orally and in writing
5. Ability to adapt and adjust to changing situations
6. Ability to troubleshoot and correct basic technology problems
7. Awareness of community events, resources, attractions and demographics
8. Understanding of applicable local, state and federal laws and the ability to communicate

this information to staff and customers and ensure the Library’s compliance.

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9. Knowledge of and ability to use the content of the Library’s website, online catalog and
Integrated Library System

10. Awareness of the attributes and library needs of particular customer groups and the
ability to apply that knowledge through materials, services and programming

11. Understanding and support the Library’s role in providing free and equal access to ideas,
information, resources, and services, from all points of view, without restriction, to every
individual (Intellectual Freedom)

12. Ability to identify and prioritize work needs
13. Ability to establish and maintain effective working relationships with supervisor and other

staff members and work collaboratively with others to achieve organizational goals and
objectives

14. Knowledge of and compliance with the Ohio Ethics Law and the Code of Ethics and
values of the Library

15. Ability to promote and support the fundamental purpose of the public library, its mission,
vision, culture and structure

ESSENTIAL TASKS AND RESPONSIBILITIES:
Note: The duties listed below illustrate but do not limit the tasks performed by persons in
this classification.

1. Consistently provide superior customer service.
2. Exhibit professional, courteous and approachable demeanor at all times.
3. Handle multiple interruptions at once, sustaining productivity and accuracy.
4. Maintain confidentiality of customer records in accordance with Library policy and Ohio law.
5. Within 6 months, complete online training to become a US Passport Acceptance Agent and

process passport applications as requested.
6. Provide individual and class instruction to staff and customers on a wide variety of

computers and mobile devices, computer applications and social media, using stationary
and laptop computers and other mobile devices.

7. Provide instruction in the Learning Lab, outside venues and other MRCPL locations
throughout Richland County.

8. Assist and supervise customers using computer reservation and print release software
pursuant to Library policy and procedures.

9. Assist customers in running print projects on the Library’s 3D printers.
10. Provide assistance with online job searching and applications, resume creation and other

job-seeking tasks.
11. Learn and share with customers and staff the efficient use of new equipment, devices and

software.
12. Regularly check computer equipment for damage, wear, tampering or loss and report related

issues and problems to the supervisor and IT Department.
13. Answer wide variety of customer questions in person, by email and by telephone.
14. Monitor visitors’ behavior and appropriate use of the internet and equipment in the Learning

Lab in accordance with MRCPL policy.
15. Record daily, weekly and monthly statistics, as assigned.
16. Maintain regular and predictable attendance.

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17. With reasonable accommodation, meet the physical requirements and perform essential
tasks and responsibilities reliably within 6 months of on-the-job experience and training.

ADDITIONAL TASKS AND RESPONSIBILITIES:
Note: The duties listed below illustrate but do not limit the tasks performed by persons in
this classification.

1. Adhere to, support and effectively implement Administration and Board policies, procedures
and core values.

2. Perform other Learning Lab duties as needed, including regular cleaning of computer
equipment and other Library-owned devices.

3. Provide basic directional assistance to customers in the library.
4. Assist with opening and closing procedures, as assigned.
5. Perform various tasks associated with other Library-sponsored programs.
6. Work Sunday rotation as scheduled.
7. Attend meetings as scheduled by the Workforce Development Coordinator.
8. Attend Staff Development Day, and additional workshops and seminars as assigned.
9. Perform additional tasks as required by the upward chain of command, which moves from

the Learning Lab Specialist to the Workforce Development Coordinator to the Director.

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